Anfal Alsadig Mahmoud
Dubai,DU
Summary
Administrative support professional experienced working in fast paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical and discreet, committed to superior customer service. Confident and poised in interaction with individuals of all levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
Royal Care International Hospital
Mohamed Salah Eldin St, Khartoum
02.2020 - 03.2023
- Welcoming patients and visitors, answering the telephone and answering any inquiries.
- Scheduling appointments and keep those appointments on time.
- Assisting patients with completing necessary forms and documentation.
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation.
- Comforting distressed patients
- Monitoring and ordering stationery and clinical supplies.
- Booking and organising staff and doctor meetings.
- Maintaining information confidentiality.
- Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
Call Center Representative
INTERFACE CO. LTD
Khartoum2, Khartoum, Sudan
01.2016 - 12.2019
- online booking/reschedule residents for appointments at COVID-19 community immunization clinics.
- Follow communication “scripts” when handling different topics
- Responds to general inquiries regarding COVID-19 within guidelines, set protocols, and using established information
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Intern
National Bank of Abu Dhabi
Atbara St, Khartoum, Sudan
08.2013 - 09.2013
- Collaborated with team members to create a comprehensive social media strategy.
- Compiled weekly reports on customer feedback and satisfaction ratings.
- Conducted interviews with customers to gain insights into their experiences.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Supported senior staff members in the completion of complex projects within deadlines.
- Provided training sessions for new employees on company procedures and protocols.
- Assisted in routine research, investigations and special projects to support work of assigned department.
Education
MBA - Business Administration
University of Khartoum
Sudan,Khartoum06-2022
Bachelor of Science - University of Khartoum
University of Khartoum
Sudan,Khartoum11-2015
Skills
- Multi-tasking
- Flexibility
- Telephone skills
- Customer service
- Time management
- Organization
- Attention to detail
- Scheduling
- Word processing
- Professionalism
Certification
- ICDL , March 2023
- SAP , Dec 2023
Timeline
Receptionist
Royal Care International Hospital
02.2020 - 03.2023
Call Center Representative
INTERFACE CO. LTD
01.2016 - 12.2019
Intern
National Bank of Abu Dhabi
08.2013 - 09.2013
MBA - Business Administration
University of Khartoum
Bachelor of Science - University of Khartoum
University of Khartoum
Similar Profiles
Safr FadulSafr Fadul
ER Registered Nurse at Royal Care International HospitalER Registered Nurse at Royal Care International Hospital
Jawd JawdJawd Jawd
Serving Food and Cleaning at Hospital at Royal Care International HospitalServing Food and Cleaning at Hospital at Royal Care International Hospital
Awatif Haroon Abdoalrhman MohamedAwatif Haroon Abdoalrhman Mohamed
Midwife at Saudi HospitalMidwife at Saudi Hospital