Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Angad Kharka

Angad Kharka

Sharjah,Sharjah

Summary

Experienced Hardware and Networking Support Engineer with knack for troubleshooting and resolving complex technical issues. Consistently improved network performance by implementing robust solutions and reducing downtime. Known for collaborative approach, facilitating seamless IT operations and enhancing user satisfaction.

Reliable professional with strong drive to excel as Hardware and Networking Support Engineer. Possesses problem-solving abilities and technical knowledge, combined with communication skills. Ready to enhance system performance and ensure seamless network operations.

Thorough computer networking professional with background implementing networks, upgrading systems and assisting users. Current on latest hardware and software technologies for optimum security and performance. Always ready to help others and resolve problems.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Enthusiastic Sales Assistant with knack for customer engagement and driving sales. Known for creating memorable shopping experiences that lead to repeat business and customer loyalty. Proven talent in upselling, managing inventory, and maintaining visual merchandising standards, contributing to dynamic and profitable retail environment.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

10
10
years of professional experience
7
7
years of post-secondary education

Work History

Sr. Sales Executive

Etisalat
Sharjah, Sharjah
11.2020 - Current
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Contributed towards achieving store targets whilst ensuring adherence to service standards.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Followed scripts when answering common customer questions.
  • Prepared necessary forms to complete transactions.
  • Contributed to annual sales targets through diligent follow-up on leads.
  • Handled customer queries efficiently, maintained high levels of customer satisfaction.
  • Increased sales volume by cultivating strong relationships with clients.
  • Trained new staff members on company procedures and best practices.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Maintained awareness of latest industry trends, product knowledge and sales techniques.
  • Built focused new client networks, growing business opportunities and increasing revenue possibilities.

Technical Expert

Etisalat
Sharjah, Sharjah
09.2017 - 10.2020
  • Set up and installed new hardware and software systems.
  • Provided technical support to staff, resolved all reported issues swiftly.
  • Resolved hardware failures with effective troubleshooting techniques.
  • Performed regular system checks to prevent potential issues before they arose.
  • Coordinated with other IT professionals, fostering positive work environment and team collaboration.
  • Provided technical support, solving complex issues efficiently.
  • Improved system performance by troubleshooting and resolving hardware issues.
  • Ensured high levels of customer satisfaction with prompt resolution of their queries or issues related to the network systems.
  • Troubleshot network faults, maintaining high availability of systems.
  • Ensured smooth transitions during system upgrades by offering reliable support services.
  • Provided technical support for improved system performance.
  • Installed software applications, increasing productivity.
  • Resolved hardware issues to ensure uninterrupted business operations.
  • Enhanced network functionality by installing and configuring hardware components.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Troubleshot network issues and provided rapid solutions to limit downtime.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Kept software patched and secure to prevent data loss and unauthorised network access.
  • Designed servers, routers and hardware to achieve network demands.

Sales executive

Etisalat
Sharjah, Sharjah
09.2015 - 08.2017
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Identified new business opportunities that enhanced growth potential of the company.
  • Participated actively in team meetings, contributing innovative ideas.
  • Facilitated consumer buying decisions to increase sales conversions.
  • Enhanced customer understanding by conducting interactive product demonstrations.
  • Provided excellent customer service, ensuring repeat business.
  • Adapted sales pitches and approaches based on customer demographics and preferences.
  • Collected payments and worked with sales professionals to record transactions.
  • Gained customer interest and trust with personable attitude.
  • Informed current and potential customers about product updates, special offers and new products.

Education

Higher National Diploma - Hardware and Networking

N.I.I.T
iNDIA
01.2011 - 01.2012

Foundation degree - Software Engineering

N.I.I.T
INDIA
01.2011 - 01.2014

Bachelor of Arts - Liberal Arts

University of North Bengal
India
01.2011 - 01.2014

Diploma - COMPTIA+

Aptech
UAE
10.2024 - 03.2025

Skills

  • Resolved hardware failures with effective troubleshooting techniques
  • Technical product understanding
  • Telesales proficiency
  • Sales software proficiency
  • Technical product knowledge
  • Consultative sales
  • Sales presentation
  • Customer Service
  • Hardware troubleshooting acumen
  • Network security awareness
  • Routing and switching fundiveness
  • Networking protocols knowledge
  • Wireless communication technology
  • Cybersecurity risk assessment
  • Server maintenance and support
  • LAN and WAN knowledge
  • Virtual private networking operation
  • Network architecture understanding
  • IP routing and switching
  • Application support
  • Network device installation
  • Network debugging
  • Network troubleshooting
  • WLAN installation
  • Routers and Switches experience
  • TCP and IP knowledge
  • Wireless communication understanding
  • WANs and LANs familiarity
  • Server hardware installation
  • IP addressing
  • Ethernet and wireless networking
  • Hardware installation
  • Software troubleshooting
  • Network configuration
  • Server maintenance
  • Technical support
  • Anti-virus testing
  • Hardware repair
  • Laptop repair
  • Windows server administration
  • Remote troubleshooting
  • Remote support
  • Application troubleshooting
  • Desktop upgrades
  • Networking fundamentals
  • Software configuration
  • Local network maintenance
  • Desktop hardware expertise
  • IT troubleshooting
  • Windows server knowledge
  • Active Directory management

Languages

English
Fluent
Hindi
Fluent
Bengali
Advanced
Nepali
Fluent

References

References available upon request.

Timeline

Diploma - COMPTIA+

Aptech
10.2024 - 03.2025

Sr. Sales Executive

Etisalat
11.2020 - Current

Technical Expert

Etisalat
09.2017 - 10.2020

Sales executive

Etisalat
09.2015 - 08.2017

Higher National Diploma - Hardware and Networking

N.I.I.T
01.2011 - 01.2012

Foundation degree - Software Engineering

N.I.I.T
01.2011 - 01.2014

Bachelor of Arts - Liberal Arts

University of North Bengal
01.2011 - 01.2014
Angad Kharka