ANGEL JAYAMON
Agile Executive | Cross-Industry Expert | Open to Global Roles
Dubai
Summary
Multifunctional professional with proven success across operations, business development, collections, and marketing. Skilled in driving sales and strategy across diverse industries including SaaS, finance, travel, and specialty coffee. Currently supporting the growth of Kiba Specialty Coffee in the UAE as its first employee, contributing to sales, marketing, logistics, and client handling. Adept at building client relationships, improving processes, and adapting quickly to new challenges. Open to growth-oriented roles across industries and regions.
Overview
11
11
years of professional experience
6048
6048
years of post-secondary education
3
3
Languages
Work History
Marketing Head
Kiba General Trading LLC - Kiba Specialty Coffee
10.2024 - Current
- First hire, working closely with the founder to build the business from scratch.
- Lead sales and marketing of Ethiopian specialty coffee (green & roasted) across the UAE.
- Manage brand awareness, social media, and customer engagement strategies.
- Coordinate product sampling, deliveries, and post-sales service to ensure client satisfaction.
- Support business strategy, pricing, and client acquisition plans.
- Ensure regulatory compliance and maintain import and food safety documentation.
- Grew client base through targeted outreach and consistent follow-ups.
- Contribute to branding, packaging, and product feedback based on market response.
Operations & Business Development Manager
Excelledia Management Consultancy
02.2023 - 06.2024
- Designed strategy of various product verticals that are in to SaaS, Training and Consultancy Solutions and manage budget and forecast.
- Cultivated and managed key client accounts, resulting in 30% increase in customer retention.
- Prepared and delivered presentations, evaluations, proposals and responses to RFP's and Tenders.
- Develop and manage processes, policies and best practices across departments ensuring compliance.
- Sales & Marketing activities such as product demonstrations, Advertisement campaigns, Hiring, training, trade show participations.
Collection Manager
Aditya Birla Finance Pvt Ltd
08.2022 - 02.2023
- Managed Collections for Business Installment Loan (BIL) and Small Ticket Unsecured Loan (STUL).
- Oversaw portfolio allocation and team management, conducting regular Delinquent Recovery Reports (DRR).
- Conducted data analysis on high POS accounts, supporting team and traced skip customer contacts.
- Offered settlements to customers based on their financial stability.
Team Lead - Repayment & Collections
Byju's - Think & Learn Pvt Ltd
05.2019 - 05.2022
- Headed high-risk loan recovery team.
- Goal setting, coaching through role-play and continuous feedback.
- Generated essential reports for executive management.
- Updated SOP's and led training sessions.
- Coordinated team activities and oversaw phone call monitoring and random call audits.
- Ensured strict quality standards adherence and met TAT requirements.
E-Travel Professional
Travix International Pvt Ltd
10.2014 - 03.2019
- Assisted customers with Travel Changes Request, Booking Escalations, and Cancellations while ensuring company and airline policy and customer satisfaction.
- Managed agent signoff's while minimizing losses and prioritizing customer satisfaction.
- Efficiently multitasked two GDS systems: Amadeus and Worldspan.
- Met deadlines and SLA's especially in queue management.
Education
Bachelor of Arts -
IGNOU - Indira Gandhi Open University
New Delhi, IndiaTravel Tourism & Airport Handling -
YMCA - Young Men's Christian Association
New Delhi, IndiaGraphic Designing -
Don Bosco Technical Institute
New Delhi, IndiaSkills
- Business Development & Client Relationship Management
- Strategic Marketing & Brand Management
- Operations & Process Optimization
- Team Leadership & Cross-Functional Collaboration
- Sales Strategy & Customer Acquisition
- Regulatory Compliance & Documentation
- Data Analysis & Reporting
- Project & Time Management
- CRM Tools (eg, Salesforce,Amadeus)
- Communication & Interpersonal Skills
Achievements & Highlights
- Built a specialty coffee brand from scratch; led marketing, sales, and operations in the UAE.
- Increased client retention by 30% through strategic business development in SaaS and consulting.
- Exceeded monthly collections of ₹15 lakhs ($18K+) for three consecutive months.
- Led a 35-member collections team, consistently achieving recovery and performance targets.
- Improved collection efficiency across fin-tech and ed-tech by leading high-risk recovery teams.
- Delivered customer service excellence in global travel support using Amadeus and Worldspan.
- Managed RFPs, pricing, and compliance documentation across F&B, consulting, and finance sectors.
- Proven adaptability and leadership across diverse industries and business environments
Interests
Travelling
Music Enthusiast
Cultural Exploration
Home Organization
Timeline
Marketing Head
Kiba General Trading LLC - Kiba Specialty Coffee
10.2024 - Current
Operations & Business Development Manager
Excelledia Management Consultancy
02.2023 - 06.2024
Collection Manager
Aditya Birla Finance Pvt Ltd
08.2022 - 02.2023
Team Lead - Repayment & Collections
Byju's - Think & Learn Pvt Ltd
05.2019 - 05.2022
E-Travel Professional
Travix International Pvt Ltd
10.2014 - 03.2019
Bachelor of Arts -
IGNOU - Indira Gandhi Open University
Travel Tourism & Airport Handling -
YMCA - Young Men's Christian Association
Graphic Designing -
Don Bosco Technical Institute
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