Angel Sylvia
DUBAI,UAE
Summary
Experienced professional in public relations and customer service, with proficiency in CRM systems. Strong background in business development and facilities coordination, skilled in managing client relationships and enhancing organisational efficiency. Committed to driving business success through effective communication and strategic relationship-building.
Overview
8
8
years of professional experience
Work history
Business Development Executive
Pay10 Payment Services
Dubai, United Arab Emirates
2025.02 - Current
- Onboarded merchants for payment gateway, QR payments, merchant acquiring, and digital payment solutions.
- Generated new business through field sales, cold visits, lead generation, and merchant partnerships.
- Managed end-to-end sales cycle: prospecting, pitching, negotiation, KYC documentation, and merchant activation.
- Coordinated with operations and compliance teams for UAE KYC and onboarding requirements.
- Built strong merchant relationships to drive retention, upselling, and transaction growth.
- Maintained sales pipeline, CRM records, and performance reports while achieving sales targets.
Customer Service Coordinator
Damac Properties
Dubai, United Arab Emirates
2022.09 - 2024.12
- Primary point of contact for customers via phone, email, and chat, ensuring prompt and professional communication.
- Respond to inquiries, resolve complaints, and provide accurate product/service information to enhance customer satisfaction.
- Liaise between customers, internal departments, and third-party vendors to ensure smooth service execution and timely resolution of issues.
- Conduct follow-up calls to assess customer satisfaction, gather feedback, and maintain long-term relationships with key customers to drive retention and loyalty.
- Prepare daily, weekly, and monthly reports on customer service activities and KPIs, providing insights for process improvements.
- Utilize CRM software such as Salesforce, Zuper, and Zoho, along with other customer service platforms, to manage customer interactions and streamline operations.
- Managed a high volume of inbound calls to alleviate customer concerns.
Facilities Coordinator
Clairvoyant Facility Management
Dubai
2021.03 - 2022.02
- Planned and executed technical support initiatives, proactively managing workload to meet goals.
- Produced management reports outlining important facility statistics.
- Responded to building emergencies and managed repairs within required timeframe.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Reservations supervisor
Apple Holidays
Madurai
2019.01 - 2020.02
- Conducted calls professionally and politely to maintain excellent service standards.
- Maintained accurate reservation records to facilitate seamless check-ins and check-outs.
- Upheld brand standards by delivering top-notch guest services.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Completed bookings and reservation amendments using hospitality property management software.
Reservation agent
Srilankan Airlines
Madurai
2018.03 - 2018.12
- Provided accurate information about availability and rates to prospective guests.
- Maintained up-to-date knowledge on hotel policies and discounts for informed responses.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Managed high volumes of incoming calls using VoIP system.
- Streamlined the process of check-in and check-out for guests' convenience.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Education
Bachelor of Business Administration - Aviation
Boston Aviation College
Madurai, IndiaSkills
- Public relations and customer service
- Administrative support
- CRM proficiency (Zuper, Zoho, Salesforce)
- GDS and airline portal expertise
- Property management
- Facilities coordination
- Reservation management
- Familiarity with b2b sales
- Public Relations
Languages
Tamil
Native language
English
Proficient (C2)
Tamil
Native
Malayalam
Advanced
Timeline
Business Development Executive
Pay10 Payment Services
2025.02 - Current
Customer Service Coordinator
Damac Properties
2022.09 - 2024.12
Facilities Coordinator
Clairvoyant Facility Management
2021.03 - 2022.02
Reservations supervisor
Apple Holidays
2019.01 - 2020.02
Reservation agent
Srilankan Airlines
2018.03 - 2018.12
Bachelor of Business Administration - Aviation
Boston Aviation College