ANGELA AIGBOMIAN

• Managed over 50 customers calls daily professionally and politely to maintain excellent service standards.
• Trained and mentored junior consultants in customer service best practices.
• Responded promptly to customer queries, ensuring satisfied clientele.
• Built strong relationships with customers through excellent communication skills.
• Resolved complaints swiftly, maintaining high level of customer satisfaction leading to customer loyalty.

• Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
• Handled high volume calls whilst maintaining professionalism and composure.
• Provided accurate information to customers, which resulted in fewer returned orders.
• Delivered exceptional service to increase customer loyalty.
• Offered additional products and services to Increased sales by 10%".

• Delivered engaging sales presentations to secure client trust.
• Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue up to 15%.
• Delivered outstanding after-sales care through regular communication with customers.
• Maintained expert product knowledge for persuasive, reliable customer guidance.
• Upheld brand values throughout sales process to differentiate company from competitors.

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• Oversaw team performance, ensuring achievement of sales targets.
• Achieved new business development by identifying and securing high-value clients.

• Maintained knowledge of current sales, promotions & policies regarding payment and exchanges, and security practices.
• Provided customer service and followed all cash handling procedures.
• Earned performance awards for achieving customer satisfaction ratings of 90% and securing 100 % highest ATV Highest regional revenue achiever for middle east and Africa
• Utilized CRM system proficiently to record customer interactions accurately.

• Facilitated smooth transactions with keen attention to detail.
• Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
• Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.