Angela Opoku
DUBAI,UNITED ARAB EMIRATES
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
WAITRESS
CINEMACITY LLC
DUBAI, United Arab Emirates
12.2022 - Current
- Attended to customer's needs proactively for first-class waiting service.
- Advised customers on wine and beverage pairings with selected food items.
- Checked customer IDs to confirm age before selling age-restricted products.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Operated POS terminals to input customer orders, swiped credits cards and entered cash amounts received over 500 seats in the cinema
- Handled challenging customer situation with professionalism and empathy, resolving issues to the satisfaction of both guest and management
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverages delivery, and addressing customer needs promptly.
- Collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining seamless flow of service.
SALES ASSISTANT
MELCOM SUPERMARKET
Dubai, GHANA
02.2017 - 09.2019
- Ensure accurate inventory count for over 300 items by counting stock and timely identifying and reconciling any discrepancies
- Proactively assist one hundred plus customers per shift by answering questions,providing merchandise expertise,process orders and handling payments
- Trained and mentored over six sales associates by focusing on sales techniques and customer service
- Received and processed stock using inventory management system.
- Handled and resolved customer complaints earning the store a ninety five percent customer satisfaction rate overall
Education
High School Diploma - HOME SCIENCE
WIREDU BREMPONG SENIOR HIGH SCHOOL
GHANASkills
- Client relationship building
- Strong communication and interpersonal skills
- Cash handling and basic math skills
- Knowledge of food and beverage menu items and preparation
- Documentation
- Verbal and written communication
- Health safety management
- Teamwork
Languages
English
Fluent
Certification
CERTIFIED NURSE ASSISTANT
Timeline
WAITRESS
CINEMACITY LLC
12.2022 - Current
SALES ASSISTANT
MELCOM SUPERMARKET
02.2017 - 09.2019
High School Diploma - HOME SCIENCE
WIREDU BREMPONG SENIOR HIGH SCHOOL
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