Angela Tano-An Fullo
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
Divina Lady Saloon
02.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Controlling daily operation like customers complain rechecking product display and making sure about smooth operational work
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
Sales and Marketing Supervisor
Fox Star Trading L.L.C
11.2017 - 01.2023
- Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
- Developed strong client relationships through consistent communication, resulting in increased customer retention rates.
- Improved team productivity by providing ongoing training and coaching sessions for sales representatives.
- Streamlined sales processes with the implementation of CRM software, increasing efficiency across the team.
- Implemented promotional events and product demonstrations that effectively showcased company offerings and boosted lead generation efforts.
- Mentored junior team members in effective selling techniques, fostering professional growth and development.
- Maximized cross-selling opportunities by collaborating closely with other departmental teams within the organization.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales and Service Representative
OHSEC Safety Consultancies
10.2014 - 08.2017
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
- Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Collaborated with cross-functional teams to develop targeted marketing materials that resonated with prospective clients'' pain points.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
Sales Representative
West Zone Super Market
01.2010 - 04.2014
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Executive
Ace Hardware
03.2006 - 12.2009
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Expanded market share with strategic territory planning and targeted prospecting.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
Sales Associate
SM Mart
01.2003 - 03.2009
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Education
MBA - Business Administration And Management
University of Perpetual Philippines
06.2003
BBA - Business Administration And Management
Adam Zone University
04.2001
Skills
- Workflow Optimization
- Program Administration
- Organizational Management
- Data Analysis
- Financial Management
- Customer Retention
- Health and Safety Compliance
- Business Planning
- Business Development
- Performance Reporting
- Marketing
- Problem-Solving
- Operational Efficiency
- Performance Management
Languages
English
Bilingual or Proficient (C2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Operations Manager
Divina Lady Saloon
02.2023 - Current
Sales and Marketing Supervisor
Fox Star Trading L.L.C
11.2017 - 01.2023
Sales and Service Representative
OHSEC Safety Consultancies
10.2014 - 08.2017
Sales Representative
West Zone Super Market
01.2010 - 04.2014
Sales Executive
Ace Hardware
03.2006 - 12.2009
Sales Associate
SM Mart
01.2003 - 03.2009
MBA - Business Administration And Management
University of Perpetual Philippines
BBA - Business Administration And Management
Adam Zone University
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