ANGELA TWENEBOAH-KODUAH
Play Area Attendant
ABU DHABI
Summary
Dedicated and customer-focused professional with 8 years experience in kids play area operations, ride management, play hosting, party coordination, event planning, and guest service. Skilled in creating memorable experiences, ensuring safety, and delivering exceptional customer service. Seeking a role that combines operational expertise with guest interaction to provide outstanding service and experiences for children and families.
Overview
8
8
years of professional experience
Work History
PLAY AREA ATTENDANT
SHOPRITE GHANA
01.2016 - 12.2019
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Utilized strong interpersonal skills to establish rapport with guests.
- Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
- Contributed to team meetings by suggesting improvements for guest service procedures.
- Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
KIDS PLAY AREA ATTENDANCE
MUSHRIF PARK
03.2020 - 03.2022
- Operated children's rides, ensuring safety protocols were followed and guests were informed of guidelines
- Provided excellent guest service by addressing questions and resolving concerns in a friendly manner
- Conducted regular ride maintenance checks and reported technical issues to management
- Fostered a welcoming atmosphere by engaging with children and families
- Supervised children in the play area, ensuring safety and promoting positive interactions among kids
- Provided assistance to parents by explaining play area rules and helping with any special requests
- Supported the planning and execution of themed children's parties, ensuring all details were handled professionally
- Worked closely with parents to ensure event preferences were met, offering suggestions for activities, themes, and decorations
PARTY COORDINATOR/PLAY HOST
CABOODLE
03.2022 - 03.2024
- Coordinated and hosted children's parties with engaging themes and interactive activities
- Managed bookings, consulted with parents, and tailored event details to individual needs
- Supervised children during play and party activities, ensuring safety and enjoyment
- Worked with vendors and team members to set up decorations, catering, and entertainment
- Delivered exceptional customer service, addressing parent inquiries and feedback promptly
- Ensured that all health and safety regulations are adhered to
- Kept up-to-date on industry trends and emerging technologies to provide clients with fresh ideas for their events, staying ahead of the competition.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Elevated guest enjoyment levels with innovative entertainment offerings tailored specifically to each unique event theme or occasion.
- Achieved positive client feedback by consistently delivering high-quality customer service before, during, and after each event.
Education
HEATH AND SOCIAL CARE, DIPLOMA - Health And Wellness
NEWTON COLLEGE
12-2024
Food And Nutrition
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
02-2023
DIPLOMA - Business Administration
IPMC
10.2020
High School Diploma - Food And Nutrition
ACHIMOTA SENIOR HIGH SCHOOL
05-2016
Skills
- Guest Service and Customer Engagement
- Dealing with Kids of Determination
- Event and Party Planning
- Childcare and Play Supervision
- Details oriented
- Vendor Management and Budgeting
- Safety and Emergency Protocols
- Time Management and Organization
- Creative and Problem-Solving
Accomplishments
- Designed Inclusive Programs for Kids of Determination: Successfully created and implemented engaging activities that enhanced participation and enjoyment for children of determination, earning recognition from parents and management.
- Hosted Over 100 Successful Events: Coordinated and executed a wide range of children's parties and events with consistent positive feedback, showcasing exceptional creativity, organization, and customer satisfaction.
- Improved Safety Standards: Introduced new safety protocols in the play area, resulting in a reduction in incidents while maintaining a fun and secure environment for children and families.
Languages
English
Timeline
PARTY COORDINATOR/PLAY HOST
CABOODLE
03.2022 - 03.2024
KIDS PLAY AREA ATTENDANCE
MUSHRIF PARK
03.2020 - 03.2022
PLAY AREA ATTENDANT
SHOPRITE GHANA
01.2016 - 12.2019
HEATH AND SOCIAL CARE, DIPLOMA - Health And Wellness
NEWTON COLLEGE
Food And Nutrition
ABU DHABI AGRICULTURE AND FOOD SAFETY AUTHORITY
DIPLOMA - Business Administration
IPMC
High School Diploma - Food And Nutrition
ACHIMOTA SENIOR HIGH SCHOOL
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