ANGELEE TAYABAS ARLALEJO
Admin/Receptionist
Abu Dhabi,UAE
Summary
Personable and energetic committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
ADMIN/RECEPTIONIST
Dr. Nasser Medical Center
Abu Dhabi, United Arab Emirates
09.2020 - Current
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Recorded and maintained office expenses to track spending.
- Delivered front of house duties with warm and professional manner.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Used clinic software system to generate invoices and process client payments.
- Operated fax machines, copy machines and other standard office equipment.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Responded calmly and compassionately in emergency situations.
- Scheduled patient appointments using cortex system.
- Welcomed patients with kindness to enhance checking in processes.
- Updated patient records for continued compliance with policies.
Data Encoder/ Swabber
MediQ , Tamouh & Somerian Healthcare
Abu Dhabi, United Arab Emirates
12.2020 - 06.2022
- Input all the necessary information or details of the customer.
- Scan and analyze the blood sample and provide the result to the customer.
- Assist and encode the details of the customer for PCR and provide tracking watch for those customers that needs to be quarantine.
- Maintains database by entering new and updated customers and account information.
- Establishes entry priorities.
- Apply data program techniques and procedures.
- Keep the information confidential.
- Scan documents and print files, when needed.
- Oversaw in-person and curbside patient registration and processing.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Educated staff and visitors on importance of proper hygiene and social distancing to practice protective measures and avoid infection transmission.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
Customer Support Associate
MESHREF PASSENGER YACHTS AND BOATS RENTAL
Dubai, United Arab Emirates
11.2018 - 03.2020
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Quickly established and strengthened trusting customer relationships using strong interpersonal and active listening skills over telephone.
- Fulfilled targets in line with complaint, dispute and chargeback procedures.
- Delivered swift and informed solutions to support calls daily.
- Resolved issues faster than previous averages to minimise disruption to customers.
- Developed customer service training programme that resulted in increase in customer satisfaction levels.
- Smoothened customer onboarding experience, providing superior level of customer care.
Education
BACHELOR OF SCIENCE HOTEL RESTAUTANT - MANAGEMENT
SURIGAO DEL SUR STATE UNIVERSITY
PHILIPPINES 06.2014 - 04.2018
Skills
- Customer Oriented
- Organized and reliable
- Active listening
- MS Office proficiency
- Multi-line telephone skills
- Security awareness
- Document control
- Customer service
- Organisation and efficiency
- Correspondence distribution
- Flexible
- Professional appearance
- High efficiency
- Data entry
- Attention to detail
Languages
English
Fluent
Tagalog
Native
Certification
- [Experience Certificate], Somerian Healthcare - October 05, 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Encoder/ Swabber
MediQ , Tamouh & Somerian Healthcare
12.2020 - 06.2022
ADMIN/RECEPTIONIST
Dr. Nasser Medical Center
09.2020 - Current
Customer Support Associate
MESHREF PASSENGER YACHTS AND BOATS RENTAL
11.2018 - 03.2020
BACHELOR OF SCIENCE HOTEL RESTAUTANT - MANAGEMENT
SURIGAO DEL SUR STATE UNIVERSITY
06.2014 - 04.2018
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