Angelica A. Mangalibo
Dibba Al Aqah
Summary
Accurate, Dependable, Customer Focused, Team-Oriented Energetic, Hardworking Cashier valued for fast, friendly service and accuracy In handling customer transaction. Address customer needs while quickly moving to check out Process. Passionate about serving others and eager to take new responsibilities and leadership Roles.
Dependable restaurant hostess with background in providing top-notch customer service. Experienced in managing reservations, coordinating dining room staff, and enhancing overall dining experience for guests. Strong communication skills and ability to handle fast-paced environments effectively. Proven track record of contributing to team success and ensuring seamless operations in previous roles.
Overview
1
1
Language
11
11
years of professional experience
Work History
Restaurant Hostess
Royal M Resort and Hotel By Gewan
Fujairah
04.2026 - Current
- Greeted guests warmly, ensuring a positive first impression.
- Managed reservations efficiently using hotel management software.
- Assisted servers by communicating special requests and dietary restrictions clearly.
- Handled guest inquiries and complaints with professionalism and care.
- Maintained cleanliness and organization of the host station at all times.
- Collaborated with kitchen staff to ensure timely service during peak hours.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Restaurant Waiter
Royal M Resort and Hotel By Gewan
Fujairah
02.2026 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Delivered food and beverages accurately to guests at their tables.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Recommended menu items based on guest preferences and special occasions.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area throughout service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported wait staff during peak times by assisting with large group orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
Cashier
Puregold Lanang
Davao City
08.2020 - 11.2022
- Facilitated smooth transaction process by scanning, bagging, and loading items for customers.
- Process cash, check and credit card, coupons and voucher transactions.
- Ensures that all guests/customers received warm greetings at the register / counter
- Assisted with stocking and merchandising to enhance sales and improve shopping experience
- Delivered exceptional customer service during checkout to foster customer satisfaction
- Ensures that all guests/customers received warm greetings at the register / counter
- Ensuring all upcoming and ongoing promotional products are advertised and displayed accordingly.
Cashier
Puregold Jr.
Quezon City
06.2016 - 12.2017
- Contributed to the development of sales, marketing, and advertising campaigns.
- Conducted market analysis to identify customer needs and optimize pricing strategies.
- Assisted in developing and implementing strategic plans.
- Monitored industry trends with clients need competition and industry trends.
- Compiled weekly sales reports to analyze performance trends.
Sales Assistant Marketing
Puregold Jr.
Quezon City
01.2017 - 04.2017
Sales Clerk
Carmille Jewelry Imporuim
Quezon City
02.2016 - 05.2016
Sales Clerk
City Plaza Mall
Manila
03.2015 - 01.2016
Education
BSOA -
Trinidad Municipal college
High School -
Hilayagan National High School
Elementary -
Banlasan Elementary School
Skills
- Customer service excellence
- Cash register transaction
- Drawer balancing
- Retail front-end operation
- Cashier audits and reports
- Stocking and merchandising
- POS system
- Computer literate
- Reservation management
- Menu knowledge
- Guest relations
- Customer engagement
- Cleanliness standards
- Communication skills
- Attention to detail
- Interpersonal skills
Personal Information
- Age: 28
- Date of Birth: 01/13/98
- Marital Status: Married
Languages
English
Upper Intermediate
B2
Timeline
Restaurant Hostess
Royal M Resort and Hotel By Gewan
04.2026 - Current
Restaurant Waiter
Royal M Resort and Hotel By Gewan
02.2026 - Current
Cashier
Puregold Lanang
08.2020 - 11.2022
Sales Assistant Marketing
Puregold Jr.
01.2017 - 04.2017
Cashier
Puregold Jr.
06.2016 - 12.2017
Sales Clerk
Carmille Jewelry Imporuim
02.2016 - 05.2016
Sales Clerk
City Plaza Mall
03.2015 - 01.2016
BSOA -
Trinidad Municipal college
High School -
Hilayagan National High School
Elementary -
Banlasan Elementary School