ANGELI KATHLYN DOÑA
DUBAI
Summary
Dynamic professional with a proven track record at creative learning strategies. Excelled in customer engagement and problem-solving at Euro P2p Forbes Lux International Co., boosting customer retention and satisfaction. Demonstrates critical thinking and reliability, driving positive outcomes and fostering strong relationships. Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
13
13
years of professional experience
Work History
Family Assistant
Fahed Ali Saeed Al Sabousi
06.2016 - 07.2024
- Supervising and collaborate effectively with other household staff such as nannies or housekeepers to maintain an organized home.
- Devised creative learning opportunities for children with engaging indoor and outdoor activities tailored to their interests and developmental needs.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children on playground to help develop physical and social skills.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Supported busy parents with personal errands such as grocery shopping, dry cleaning pick-ups, or appointment scheduling.
- Provided tutoring support for children with school assignments, resulting in improved academic performance.
Field Sales Supervisor
Euro P2p Forbes Lux International Co.
01.2013 - 10.2016
- Enhanced customer satisfaction by providing personalized solutions to client needs, resulting in higher retention rates.
- Conducted regular product demonstrations for clients and prospects, showcasing features/benefits and driving interest towards purchase decisions.
- Negotiated favorable contract terms with clients, securing long-term deals while maximizing profit margins.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
Customer Service Representative
Euro P2p Forbes Lux International Co.
05.2011 - 01.2013
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Business Administration
Agusan Institute of Technology
Butuan City Philippines01.2013
Skills
- Customer Engagement
- Sales Presentations
- Self Motivation
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Home maintenance
- Reliability
Languages
Arabic
Elementary (A2)
English
Upper intermediate (B2)
Timeline
Family Assistant
Fahed Ali Saeed Al Sabousi
06.2016 - 07.2024
Field Sales Supervisor
Euro P2p Forbes Lux International Co.
01.2013 - 10.2016
Customer Service Representative
Euro P2p Forbes Lux International Co.
05.2011 - 01.2013
Bachelor of Science - Business Administration
Agusan Institute of Technology
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