ANGELINA LAUREOLA
Abu Dhabi
Summary
Dynamic and results-oriented professional with extensive experience at Electrical Centre Sole Proprietorship LLC. Excelled in client relations and administrative support, significantly improving office efficiency. Demonstrated expertise in Microsoft Office and a proven ability to maintain confidentiality. Skilled in transforming customer interactions into lasting relationships, showcasing a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Receptionist Cum Admin Secretary
Electrical Centre Sole Proprietorship LLC
Abu Dhabi
02.2022 - Current
- Greeting and welcoming guests at the reception, and providing them with a positive first impression.
- Support administrative tasks to ensure the smooth daily operations in the office.
- Handle emails, incoming calls, feedback, and inquiries from clients or customers, and direct them to the concerned department.
- Ordering and Monitoring Office Supplies.
- Sending quotations and invoices to customers, and preparing pro forma invoices.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Facilitate employee requests for leave schedules and different document requisitions.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Senior Bank Teller
Unionbank of the Philippines
Makati City
04.2017 - 05.2021
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Resolved customer complaints and inquiries, providing exceptional service and retaining client loyalty.
- Provided customer service to clients regarding their accounts and transactions.
- Identified process improvements to increase efficiency and accuracy of transactions.
- Educated customers on bank products such as savings bonds or ATM cards.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
Receptionist
Santos Knight Frank
Makati City
04.2016 - 02.2017
- Used company badging system to create badges for new employees and visitors.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Bachelor of Science - Tourism Management
EARIST Manila
Philippines04-2016
Skills
- Customer and client relations
- Information protection
- Appointment scheduling
- Front desk operations
- Administrative support
- Documentation and reporting
- Clerical support
- Positive and professional
- Document control
- Correspondence distribution
- Microsoft Office Literate
Timeline
Receptionist Cum Admin Secretary
Electrical Centre Sole Proprietorship LLC
02.2022 - Current
Senior Bank Teller
Unionbank of the Philippines
04.2017 - 05.2021
Receptionist
Santos Knight Frank
04.2016 - 02.2017
Bachelor of Science - Tourism Management
EARIST Manila
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