Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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ANGELINE F. LUNALO

ANGELINE F. LUNALO

Dubai South

Summary

A highly skilled professional with strong written communication abilities, problem-solving, and decision-making skills. Demonstrates effective collaboration abilities and excels as a team player. Committed to leveraging these competencies to drive successful outcomes in future roles.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Operations Officer

SHE LUNA HOLIDAY HOMES
Dubai
01.2024 - 08.2025
  • Implemented streamlined check-in/out processes, reducing guest wait times by 40%.
  • Directed maintenance operations across multiple properties, achieving 95% issue-resolution rate within 24 hours.
  • Established preventive maintenance schedule, reducing emergency repairs by 50%.
  • Developed and enforced SOPs for housekeeping, guest support, and property upkeep, improving team accountability.
  • Instituted operational improvements based on comprehensive data analysis and interpretation.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.

Marketing and Communication Assistant

FGC Food Industries LLC
Dubai
07.2023 - 12.2024
  • Spearheaded marketing efforts for products targeting hotels, airlines, and restaurants across GCC
  • Oversaw management of company’s Shopify platform, ensuring up-to-date product listings, pricing, and visuals for ready-to-eat home delivery meals
  • Prepared and submitted tailored quotations to procurement departments within hospitality and aviation sectors
  • Identified and pursued tender opportunities with GCC-based airlines, enhancing business visibility and growth
  • Directed recruitment process for marketing team, including candidate shortlisting and interviews
  • Successfully generated qualified leads, resulting in strategic partnership with leading airline in UAE

Customer Service Representative

United States Embassy Nairobi
Nairobi
08.2021 - 09.2022
  • Greeted visitors at the embassy with professionalism and courtesy, ensuring a positive experience for all.
  • Managed communication with visitors and escalated complex issues to supervisors or security personnel when necessary.
  • Collaborated with customers to address inquiries and provide assistance, enhancing overall customer satisfaction.

Communication Assistant

The Hijabi Mentorship Program
10.2020 - 06.2021
  • Managed organisational social media presence, boosting engagement and followers across platforms.
  • Conducted research for Bill Gates Foundation on youth and women's sexual reproductive health, enhancing programme development and advocacy efforts.

Front Office

Beiersdorf East Africa
05.2016 - 05.2018
  • Welcomed walk-in customers, delivering efficient information and assistance.
  • Managed incoming calls and correspondence for prompt inquiry resolution.
  • Maintained office supplies and organised filing systems to enhance operational efficiency.

Guest Service Agent

Hotel Central Park and Conference
05.2016 - 05.2018
  • Ensured positive experiences for all visitors by providing exceptional guest service.
  • Promptly addressed inquiries and resolved complaints to maintain high levels of guest satisfaction.
  • Displayed effective communication skills and remained calm in high-pressure situations.

Education

BA - International Studies and Diplomacy

University of Nairobi
Nairobi
01.2016 - 01.2019

Diploma - Law

Mount Kenya University
Nairobi
01.2014 - 01.2015

Skills

  • Strong written communication abilities
  • Problem-solving
  • Project management
  • Team player
  • Customer relationship management
  • Digital marketing

Languages

English
Swahili

References

Will be provided upon request

Timeline

Operations Officer

SHE LUNA HOLIDAY HOMES
01.2024 - 08.2025

Marketing and Communication Assistant

FGC Food Industries LLC
07.2023 - 12.2024

Customer Service Representative

United States Embassy Nairobi
08.2021 - 09.2022

Communication Assistant

The Hijabi Mentorship Program
10.2020 - 06.2021

Front Office

Beiersdorf East Africa
05.2016 - 05.2018

Guest Service Agent

Hotel Central Park and Conference
05.2016 - 05.2018

BA - International Studies and Diplomacy

University of Nairobi
01.2016 - 01.2019

Diploma - Law

Mount Kenya University
01.2014 - 01.2015
ANGELINE F. LUNALO