ANGELINE F. LUNALO
Dubai South
Summary
A highly skilled professional with strong written communication abilities, problem-solving, and decision-making skills. Demonstrates effective collaboration abilities and excels as a team player. Committed to leveraging these competencies to drive successful outcomes in future roles.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Operations Officer
SHE LUNA HOLIDAY HOMES
Dubai
01.2024 - 08.2025
- Implemented streamlined check-in/out processes, reducing guest wait times by 40%.
- Directed maintenance operations across multiple properties, achieving 95% issue-resolution rate within 24 hours.
- Established preventive maintenance schedule, reducing emergency repairs by 50%.
- Developed and enforced SOPs for housekeeping, guest support, and property upkeep, improving team accountability.
- Instituted operational improvements based on comprehensive data analysis and interpretation.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Marketing and Communication Assistant
FGC Food Industries LLC
Dubai
07.2023 - 12.2024
- Spearheaded marketing efforts for products targeting hotels, airlines, and restaurants across GCC
- Oversaw management of company’s Shopify platform, ensuring up-to-date product listings, pricing, and visuals for ready-to-eat home delivery meals
- Prepared and submitted tailored quotations to procurement departments within hospitality and aviation sectors
- Identified and pursued tender opportunities with GCC-based airlines, enhancing business visibility and growth
- Directed recruitment process for marketing team, including candidate shortlisting and interviews
- Successfully generated qualified leads, resulting in strategic partnership with leading airline in UAE
Customer Service Representative
United States Embassy Nairobi
Nairobi
08.2021 - 09.2022
- Greeted visitors at the embassy with professionalism and courtesy, ensuring a positive experience for all.
- Managed communication with visitors and escalated complex issues to supervisors or security personnel when necessary.
- Collaborated with customers to address inquiries and provide assistance, enhancing overall customer satisfaction.
Communication Assistant
The Hijabi Mentorship Program
10.2020 - 06.2021
- Managed organisational social media presence, boosting engagement and followers across platforms.
- Conducted research for Bill Gates Foundation on youth and women's sexual reproductive health, enhancing programme development and advocacy efforts.
Front Office
Beiersdorf East Africa
05.2016 - 05.2018
- Welcomed walk-in customers, delivering efficient information and assistance.
- Managed incoming calls and correspondence for prompt inquiry resolution.
- Maintained office supplies and organised filing systems to enhance operational efficiency.
Guest Service Agent
Hotel Central Park and Conference
05.2016 - 05.2018
- Ensured positive experiences for all visitors by providing exceptional guest service.
- Promptly addressed inquiries and resolved complaints to maintain high levels of guest satisfaction.
- Displayed effective communication skills and remained calm in high-pressure situations.
Education
BA - International Studies and Diplomacy
University of Nairobi
Nairobi 01.2016 - 01.2019
Diploma - Law
Mount Kenya University
Nairobi 01.2014 - 01.2015
Skills
- Strong written communication abilities
- Problem-solving
- Project management
- Team player
- Customer relationship management
- Digital marketing
Languages
English
Swahili
References
Will be provided upon request
Timeline
Operations Officer
SHE LUNA HOLIDAY HOMES
01.2024 - 08.2025
Marketing and Communication Assistant
FGC Food Industries LLC
07.2023 - 12.2024
Customer Service Representative
United States Embassy Nairobi
08.2021 - 09.2022
Communication Assistant
The Hijabi Mentorship Program
10.2020 - 06.2021
Front Office
Beiersdorf East Africa
05.2016 - 05.2018
Guest Service Agent
Hotel Central Park and Conference
05.2016 - 05.2018
BA - International Studies and Diplomacy
University of Nairobi
01.2016 - 01.2019
Diploma - Law
Mount Kenya University
01.2014 - 01.2015
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