Angeline M. Matangcas
Dubai,United Arab Emirates
Summary
Detail-oriented professional with expertise in communication and customer service. Proficient in MS Office tools for efficient data management and organization. Strong time management skills ensure timely and effective task completion. Committed to high-quality service in child care while continuously enhancing professional skills.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work history
Teaching Assistant
ALDurrah International School
Al Khan, UAE
2021.09 - 2026.07
- Partner with teachers and specialists to shape developmentally suitable lessons daily.
- Reinforce positive behaviour near-term to keep expectations consistent throughout sessions.
- Communicate progress updates with parents each month for clear tracking.
- Provide timely feedback to students to sustain inquiry-focused classroom atmosphere.
- Run daily and weekly check-ins using informal assessment and observations.
- Answer teacher questions to support lesson planning and complete tasks on time.
- Maintain pupil safety during extracurricular activities for an accident-free environment.
- Use interactive learning techniques to improve student engagement during lessons.
- Deliver one-to-one support to struggling students to raise academic performance.
- Join parent-teacher meetings to discuss progress and next-step improvements.
- Assist lesson planning to support effective curriculum delivery.
Receptionist/Data Encoder
Luxury Lounge LLC
Dubai, UAE
2020.11 - 2021.08
- Provided customer service administrative support and reception cover at busy front desk.
- Built strong customer and coworker relationships through clear communication and care.
- Answered high volume incoming calls professionally and courteously every day.
- Managed phone calls, resulting in effective communication flow within the company.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Completed data entry tasks whilst adhering to strict deadlines.
Cashier
Lokmat Baladna Restaurant
Dubai, UAE
2018.09 - 2020.10
- Improved checkout reliability by accurately processing transactions and balancing cash drawers end-shifts.
- Processed payments swiftly for improved customer experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Coordinated with team members for smooth shift transitions.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Maintained clean and organised workspace to ensure efficient service.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
Cashier
Novo Shopping Mall
, Philippines
2016.06 - 2018.08
- Provided excellent customer service by assisting shoppers, answering inquiries, and resolving issues promptly.
- Maintained a clean and organized checkout area, ensuring a smooth and efficient customer experience.
- Promoted store products and deals, contributing to increased sales and customer satisfaction.
- Worked collaboratively with team members to ensure store operations ran smoothly.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Handled high volumes of transactions during holiday seasons efficiently.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Assisted customers with enquiries to enhance their shopping experience.
- Greeted each customer warmly, creating a friendly shopping environment.
- Coordinated with team members for smooth shift transitions.
Data Encoder
Christian Academy in Davao Oriental
, Philippines
2016.01 - 2016.06
- As a data encoder, my duties are entering data, maintaining databases and student files, managing hard copies, scanning documents and handling other data-related tasks. Entering accurate data while following all regulations and maintaining confidentiality is all part of the job.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
Education
National Certificate II - Computer Hardware Servicing
Christian Academy in Davao Oriental
Philippines 2014.01 - 2015.01
Thesis in Programming - Computer
Christian Academy of Davao Oriental
Philippines 2014.03 - 2016.03
Diploma -
Mati National High School
Philippines 2016.03 - 2016.03
Skills
- Communication
- MS Office (Word, Excel, PowerPoint)
- Data Encoding
- Organize and Resourceful
- Time Management
- Customer Service
- Child Care
- Fast and Eager learner
LANGUAGES
English
Tagalog
Arabic (Basic)
Timeline
Teaching Assistant
ALDurrah International School
2021.09 - 2026.07
Receptionist/Data Encoder
Luxury Lounge LLC
2020.11 - 2021.08
Cashier
Lokmat Baladna Restaurant
2018.09 - 2020.10
Cashier
Novo Shopping Mall
2016.06 - 2018.08
Diploma -
Mati National High School
2016.03 - 2016.03
Data Encoder
Christian Academy in Davao Oriental
2016.01 - 2016.06
Thesis in Programming - Computer
Christian Academy of Davao Oriental
2014.03 - 2016.03
National Certificate II - Computer Hardware Servicing
Christian Academy in Davao Oriental
2014.01 - 2015.01