ANGELIQUE BONAAGUA
AL RIGGA DUBAI,Dubai
Summary
Dedicated hospitality professional with extensive expertise in beverage serving techniques and coffee brewing. Demonstrates proficiency in espresso machine operation, grinder calibration, and milk steaming, ensuring high-quality beverage preparation. Skilled in customer service, complaint resolution, and sales-focused interactions, fostering positive customer experiences. Committed to maintaining cleanliness and adhering to health and safety regulations while excelling in fast-paced environments. Aspires to further enhance skills in specialty coffee preparation and contribute to a dynamic team setting.
Enthusiastic barista with focus on delivering exceptional customer service and crafting high-quality beverages. Skilled in operating coffee equipment, maintaining clean workspace, and engaging with customers to create welcoming atmosphere. Committed to contributing to positive team environment and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work history
Junior barista
BLACKFEATHER CAFFE
WARSAN, DUBAI
03.2024 - Current
- Prepared a variety of beverages to meet customer preferences and standards.
- Maintained cleanliness and organisation of coffee shop environment throughout shifts.
- Assisted in training new staff on beverage preparation and customer service protocols.
- Engaged with customers to enhance their experience and resolve any concerns.
- Operated espresso machines and other equipment to ensure optimal beverage quality.
- Collaborated with team members to streamline service during peak hours effectively.
- Monitored inventory levels and communicated restocking needs to management promptly.
- Contributed to promotional campaigns by suggesting seasonal drinks and specials.
- Educated customers about our menu, helping them make informed choices.
- Demonstrated knowledge of different coffee blends for better customer choice.
- Operated espresso machine, delivering perfectly brewed coffee every time.
- Honed latte art skills to present visually appealing drinks.
- Showcased excellent interpersonal skills when dealing with difficult customer situations.
- Served customers promptly, minimising wait times during peak hours.
- Ensured quality consistency by strictly following company beverage recipes.
- Upheld health and safety standards whilst preparing all beverages and foods.
- Streamlined orders for quicker turnaround time during peak hours.
- Assisted in stock control, preventing ingredient shortage during busy periods.
- Improved customer satisfaction with exceptional service and friendly demeanour.
- Kept up-to-date with latest coffee trends to advise customers accordingly.
- Exhibited multitasking abilities under pressure, maintaining high-quality service even in rush hours.
- Built rapport with regular customers, enhancing brand loyalty.
- Collaborated with team members to provide seamless service at the café.
- Communicated effectively with kitchen staff to manage food orders efficiently.
- Maintained cleanliness in work area, ensuring a welcoming environment.
- Handled cash transactions accurately for smooth checkout process.
- Prepared delicious beverages to delight customers.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Built and nurtured customer loyalty by remembering personal preferences.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Created speciality drinks according to exact customer requests and preferences.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Totalled bills and accepted cash, card and mobile payments.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Packed and served high volume of orders in busy fast food setting.
- Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
- Conversed with customers about food and beverage desires, suggesting items best matching preferences.
- Packaged takeaway food for easy transport by customers or delivery drivers.
- Ordered, received and correctly stored fast food ingredients.
- Completed repetitive food preparation tasks in line with restaurant standards.
- Washed and chopped raw ingredients to use in cold or cooked food items.
CASHIER/BARISTA
SHORES CAFFEE
JEBEL ALI, Dubai
01.2023 - 02.2024
- Delivered exceptional customer service by efficiently processing transactions and addressing inquiries.
- Prepared a variety of beverages and food items to meet customer preferences and dietary requirements.
- Maintained cleanliness and organisation of work areas to ensure a welcoming environment for patrons.
- Assisted in training new team members on operational procedures and customer service standards.
- Managed inventory levels by restocking supplies and monitoring product freshness and quality.
- Collaborated with team members to streamline service processes and enhance overall efficiency.
- Engaged with customers to build rapport and encourage repeat visits through personalised service.
- Resolved customer complaints and feedback promptly to maintain satisfaction and loyalty.
- Assisted customers with enquiries to enhance their shopping experience.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Packaged customer items carefully, ensuing merchandise safety.
- Coordinated with team members for smooth shift transitions.
- Collaborated closely with store management for daily operations success.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Engaged in pleasant chit chat for friendly and personalised service.
- Helped customers to pack away shopping for improved customer experience.
- Reduced customer wait times through optimised checkout processes.
- Counted change correctly and issued customer receipts.
Sales coordinator
ACE INTERNATIONAL CARGO
RASHALKHOR, Dubai
11.2021 - 12.2023
- Coordinated logistics for shipments, ensuring timely delivery and efficient handling of cargo.
- Liaised with clients and suppliers, fostering strong relationships to enhance service quality.
- Managed documentation processes, ensuring compliance with international shipping regulations.
- Assisted in the preparation of sales reports, providing insights for strategic decision-making.
- Developed and maintained tracking systems for shipments, improving visibility and accountability.
- Managed the preparation of sales reports to ensure up-to-date information availability.
- Coordinated with marketing team, ensuring successful product launches.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Generated monthly sales forecasts which helped in inventory management.
- Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
- Coordinated sales activities with effective communication between sales teams and clients.
- Followed up on sales quotes and potential leads within target timeframes.
- Negotiated prices and offered cost-effectives sales quotes to entice prospective customers.
- Input orders onto internal system to maintain updated sales records.
- Completed administrative duties promptly and to meet company standards.
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Managed logistics for sales events and trade shows.
Front desk receptionist
NEW PENINSULA HOTEL
Bur Dubai, Dubai
07.2020 - 10.2021
- Managed incoming calls and redirected inquiries to appropriate departments.
- Greeted and assisted visitors with a welcoming and professional demeanour.
- Maintained front desk area to ensure a clean and organised environment.
- Scheduled appointments and coordinated meeting room usage for staff.
- Responded to client queries and provided information about services offered.
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Helped in preparing meeting rooms before client visits or meetings took place..
- Assisted HR department in conducting interviews by setting up interview schedules and rooms.
- Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in the lobby area.
- Updated all company contact lists regularly, providing ease of access to information..
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Monitored visitor access meticulously, enhancing security within premises.
- Ensured timely scheduling of appointments with detailed coordination.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Provided accurate information about company services to clients, enhancing brand image.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
CASHIER
ZOU ZOU RESTAURANT
LAMER JUMEIRAH, DUBAI
11.2019 - 06.2020
- Assisted customers with inquiries and provided information on products and services.
- Processed transactions efficiently using point-of-sale system and maintained cash register accuracy.
- Collaborated with team members to ensure a clean and organised work environment.
- Handled customer complaints professionally and provided appropriate solutions to enhance satisfaction.
- Engaged with customers to promote special offers and loyalty programmes to encourage repeat business.
- Balanced till at end of day, maintaining accurate records.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Greeted customers entering store and responded promptly to customer needs.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
Education
High School Diploma -
ALCOBA NATIONAL HIGH SCHOOL
BULAN SORSOGONDiploma of Education - BAKING PASTRY PRODUCTION
VOCATIONAL TESDA
BULUSAN PHILIPPINESDiploma of Education - BUSSINESS ADMINISTRATION
RGCC COLLEGE
BULAN SORSORGONSkills
- Beverage serving technique
- Barista vocabulary
- Knowledge of tea blending
- Cleanliness maintenance
- Familiarity with non-dairy milks
- Coffee grinding expertise
- Coffee bean grinding
- Patient customer handling
- Knowledge of coffee beans
- Grinder adjustment
- Grace under pressure
- Espresso machine operating
- Bar equipment usage
- Knowledge of health regulations
- Versatility in tasks
- Beverage quality control
- Product display setup
- Cold beverage preparation
- Adaptability to pace
- Cash handling
- Menu memorisation
- Order processing
- Complaint resolution
- Milk steaming
- Stock rotation
- Product upselling
- Beverage knowledge
- Positive attitude
- Service orientation
- Equipment operation
- Food safety compliance
- Professional communication
- Order taking
- Sales focused
- Customer interaction
- Coffee brewing
- Basic food preparation
- Cleaning procedures
- Health and Safety regulations
- Recycling and waste management
- Supply ordering
- Health and Safety Compliance
- Team player
- Customer Service
- Health and Safety
- Multitasking
- Food preparation
- POS Systems
- Multidisciplinary teamwork
- Sales expertise
- Conflict Resolution
- Just In Time stock control
- Tamping
- Strong communication
- New staff training
- Cash register operation
- Foam art
- Safe food handling practices
- Specialty coffee
- Safe food handling
- Flavoured syrup measurements
- Grinder calibration
- Performance improvement
- Sandwich preparation
- Speedy and efficient
- Ordering procedures
- Complaints resolution
- Coffee machinery operation
- Active listening
- Dairy alternatives advice
- Espresso machine maintenance
- Espresso machine operation
- Specialty coffee preparation
- Coffee beans and accessories sales
- Food running
- Cooperative team player
- Speciality milk options
- Hospitality service expertise
- Milk texturing
- Espresso calibration
- Adaptable and quick to learn
- Teamwork and collaboration
- Food safety trained
- Warm personality
Languages
English
Beginner
Timeline
Junior barista
BLACKFEATHER CAFFE
03.2024 - Current
CASHIER/BARISTA
SHORES CAFFEE
01.2023 - 02.2024
Sales coordinator
ACE INTERNATIONAL CARGO
11.2021 - 12.2023
Front desk receptionist
NEW PENINSULA HOTEL
07.2020 - 10.2021
CASHIER
ZOU ZOU RESTAURANT
11.2019 - 06.2020
High School Diploma -
ALCOBA NATIONAL HIGH SCHOOL
Diploma of Education - BAKING PASTRY PRODUCTION
VOCATIONAL TESDA
Diploma of Education - BUSSINESS ADMINISTRATION
RGCC COLLEGE