ANGELITA JUDY THOMPSON
abu dhabi
Summary
Results-driven professional specialising in Amadeus and SAP Oracle database management and financial budgeting. Leverages leadership and collaboration skills to enhance customer service in multicultural settings. Develops effective training materials and conducts health and safety training, driving continuous improvement and organisational success through innovative solutions.
Overview
3
3
Languages
3
3
years of post-secondary education
17
17
years of professional experience
Work history
Training Coordinator
Falcon Technic DWC
Dubai
2026.03 - Current
- Collaborated with management teams, ensuring alignment of training goals with company objectives.
- Maintained current knowledge of learning tools and methodologies, ensuring high standards in training delivery.
- Assessed effectiveness of each training programme through key performance indicators analysis.
- Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
- Scheduled regular follow-up meetings post-training, providing necessary support to employees for applying new skills at work successfully.
- Streamlined administrative tasks for training, such as maintaining attendance records and booking venues, improving process efficiency.
- Liaised with external trainers to clarify company's specific needs and expectations for the session.
- Managed personnel development budget, optimising resource allocation while maintaining output quality.
Premium class Guest service Agent
Etihad Airways
2023.04 - 2026.02
- Handled premium class customers, delivering five-star service and resolving queries.
- Improved guest satisfaction through prompt and courteous service.
- Managed daily operations of premium lounges to ensure optimal guest experience.
- Ensured smooth check-ins and check-outs for superior convenience.
- Collaborated with boarding team to ensure seamless transitions for guests at the lounge.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
Customer service Specialist
British Council
2022.10 - 2023.04
- Processed payments and resolved customer queries over the phone, effectively managing errors to enhance customer satisfaction.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Adhered strictly to company policies whilst providing first-rate customer service experience.
- Assisted students with IELTS exam registration, ensuring a smooth process and addressing any concerns.
- Conducted assessments for students prior to class enrolment, ensuring appropriate placements based on eligibility.
Staff Travel Agent
Etihad Airways
2010.01 - 2020.06
- Issued travel tickets for staff, facilitating smooth travel to various destinations.
- Managed hotel confirmations for staff on official travel, ensuring accommodations met travel requirements.
- Coordinated with HR and team to ensure seamless travel arrangements for staff, both duty and personal.
Education
Bachelor of Arts -
Mumbai University
2007.01 - 2010.01
Skills
- Learning management systems
- Training evaluation metrics
- Multicultural teamwork
- Customer service excellence
- Leadership and collaboration
- Communication skills
- Critical thinking
- Active listening
- Attention to detail
- E-learning platforms
- Training materials
- Survey monkey application
- Financial budgeting
- Employee onboarding processes
LANGUAGES
English (Fluent)
Hindi (Fluent)
Arabic (Basics)
REFERENCE
Priya, Nandagopal, Customer Service Manager, 0506163387
Affiliations
- BAKING
- BUILDING LEGO
Timeline
Training Coordinator
Falcon Technic DWC
2026.03 - Current
Premium class Guest service Agent
Etihad Airways
2023.04 - 2026.02
Customer service Specialist
British Council
2022.10 - 2023.04
Staff Travel Agent
Etihad Airways
2010.01 - 2020.06
Bachelor of Arts -
Mumbai University
2007.01 - 2010.01