Yoga/Meditation
Angelita Maceda Buclatin
Travel Agent (Operations)
Dubai
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in . Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background travel and tourism management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position. Offering excellent communication and good judgment. To seek and maintain part-time or free lancing job that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Managing Director
Sweet Escape Tourism LLC
Dubai
12.2017 - Current
- Led change and transformation across business areas to deliver benefits and align company resources.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Travel Reservation Officer
Emirates House Travel & Tourism LLC
Dubai
03.2016 - 11.2017
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Worked closely with front desk to achieve full occupancy of property.
- Checked in average of 20 passengers per flight.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Maintained awareness of types of rooms available in different resort locations.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided customers with information about availability and pricing.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Travel Agent
Emirates House Travel & Tourism
Dubai
11.2011 - 01.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Administrative Aide
Provincial Government - Environmental & Natural Resources Office
Trece Martires City
07.2001 - 09.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow and readability.
- Scheduled office meetings and client appointments for staff teams.
- Screened visitors and issued badges to maintain safety and security.
Education
Bachelor of Science - Nursing
Quezon City Medical Center Colleges
Quezon City, Philippines 06.1992 - 04.1996
Skills
Mentoring and training
Business planning
Budgeting
Business Development
Problem solving skills
Negotiation
Business administration
Relationship building
Effective leader
Coaching and mentoring
Employee reviews
Interests
Fitness
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Managing Director
Sweet Escape Tourism LLC
12.2017 - Current
Travel Reservation Officer
Emirates House Travel & Tourism LLC
03.2016 - 11.2017
Travel Agent
Emirates House Travel & Tourism
11.2011 - 01.2017
Administrative Aide
Provincial Government - Environmental & Natural Resources Office
07.2001 - 09.2011
Bachelor of Science - Nursing
Quezon City Medical Center Colleges
06.1992 - 04.1996