Summary
Overview
Work History
Education
Skills
Timeline
Generic
Angelo Torres

Angelo Torres

Dubai

Summary

A highly skilled and dedicated customer service representative with a proven track record of providing exceptional support to customers across various industries. Possesses excellent communication skills, both written and verbal, active listening skills, and the ability to empathize with customers to understand their concerns and provide compassionate support. Strong problem-solving skills, attention to detail, and the ability to manage time effectively while multitasking. Proficient in using various technical tools and software to manage customer inquiries and requests. Maintains a positive attitude and remains calm in challenging situations. Overall, a customer service representative committed to building and maintaining positive relationships with customers and ensuring their satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

VXI Global Solutions, LLC
01.2021 - 03.2023
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Andres M. Luciano Highschool
Philippines
04.2014

Skills

  • Executive Management Support
  • Customer Retention Strategies
  • Active Listening
  • Training Development Aptitude
  • Report Creation
  • Managing Multiple Tasks
  • Sales Expertise
  • Critical Thinking
  • Customer Consulting
  • Computer Proficiency
  • Reading Comprehension
  • Conflict Resolution

Timeline

Customer Service Representative

VXI Global Solutions, LLC
01.2021 - 03.2023

High School Diploma -

Andres M. Luciano Highschool
Angelo Torres