Angel Rose Moras Salvador
Dubai,UAE
Summary
Hardworking Assistant Manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Motivated Manager with 10 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
11
11
years of professional experience
Work History
Head Barista/Assistant Manager
Daughter and Dad Coffee Shop LLC
Dubai, United Arab Emirates
11.2023 - Current
- Managed daily operations to ensure smooth running of shop floor.
- Created positive work environment, resulting in higher employee morale.
- Increased staff productivity by providing comprehensive training programmed.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Ensured health and safety compliance, maintaining safe working environment for all staff members.
- Conducted team meetings on regular basis, promoting open communication within team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Assisted in recruitment process to build effective workforce.
- Handled customer complaints effectively, restoring trust in brand.
- Monitored sales performance regularly adjusting strategies as required.
- Provided support to manager during audits, ensuring accurate reports.
- Established clear budgets and cost controls strategies to meet objectives.
- Designed and implemented training to further develop staff based on business goals.
- Tailored training modules for improved staff productivity.
Coffee Professional
Specialty Batch Coffee Roastery
Dubai, UAE
02.2023 - 11.2023
- Perform barista training sessions on and off-site in all skill levels in accordance with company standards.
- Assist in Coffee Roasting duties in various required aspects of quality control, micro and bulk roasting.
- Maintain Stock inventory of Green and Roasted Coffee.
- Prepare and execute sales and marketing activities such as coffee cuppings, product demos and roaster tours.
- Regular partner/client site visits to ensure coffee deliveries, coffee preparation quality control and general customer service duties.
- Utilized product knowledge to educate customers on features and benefits.
- Selling of Coffee Machines, Brewing Equipment's, Coffee Grinders
- Strengthened customer relationships by delivering exceptional service.
B
Barista, StompingGroundsLLC
Dubai
02.2021 - 02.2023
- Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art
- Developed and demonstrated skills and creative latte art, increasing social media share ability
- Made and served high-volume beverages with speed, quality and consistency,thriving in fast-paced cafe environments
- Minimized inventory cost by maintaining counter and bar beverage supplies in line with forecast demand
- Operated coffee machine, adjusting settings and grinds to achieve optimal pour
- Advised customers on personal and commercial orders, carefully detailing origin,and pairing recommendations.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Maintained cleanliness of café area whilst preparing orders.
- Carried out day-to-day duties accurately and efficiently.
ShiftIncharge/Barista
ARABICAUAE
Dubai
10.2018 - 01.2021
- Followed opening and closing procedures to maximized security and timely opening of coffee shop 7 days perweek
- Monitored compliance to Covid-19 restrictions, health and safety protocols and Food Hygiene standards
- Maintained detailed and current records of inventory, personnel activities and business nances
- Collaborated with cross-company departments, developing new strategies to capitalized on emerging customertrends
- Managed stock within set minimum and maximum levels to serve customers without over-extending nances
- Drove continuous service improvement by identifying changes in staff performance
- Minimized inventory cost by maintaining counter and bar beverage supplies in line with forecast demand
- Constantly expanded personal knowledge of coffee styles andvarieties, providing knowledgeable customer guidance
- Facilitated smooth running of service, maintaining maximally effective communication with baristas,waiters
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Barista
Chez Moe Coffee Trike
Dubai
04.2017 - 08.2018
- Made and served high-volume beverages with speed, quality and consistency,thriving in fast-paced cafe environments
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation
- Completed successful cash audits, correctly balancing till drawers and readying deposits for banking
- Built and nurtured customer loyalty by remembering personal preferences
- Educated coworkers and customers about new products, increasing cafe sales
- Trained new team members with positive reinforcement and respectful, motivational coaching
- Ordered, received and stocked additional retail products, for improved cafe turnover
Barista/Cashier
TchiboCafe/BrandsforLessLLC
Dubai
10.2014 - 10.2016
- Processed sales, exchange and refund transactions
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues
- Displayed and restocked merchandise by following brand guidelines
- Mentored new team members on customer service and operation
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences
- Organize displays to promote inventory and encourage customer purchases
- Took inventory of stock products and identified discrepancies between computer logs and physical counts
- Built rapport with customers to enhance in-store experience and provide outstanding customer service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Studied event details before selling tickets to accurately and knowledgeably answer customer questions.
Education
Bachelor - Science in Commerce
Marian College
06-2008
Skills
- Coffee Brewing
- Inventory control
- Communication excellence
- Time management
- Leadership skills
- Outstanding customer service
- Latte Art
- Staff management
Additional Information
Lightweight Vehicle License
Certified PIC Holder
Timeline
Head Barista/Assistant Manager
Daughter and Dad Coffee Shop LLC
11.2023 - Current
Coffee Professional
Specialty Batch Coffee Roastery
02.2023 - 11.2023
B
Barista, StompingGroundsLLC
02.2021 - 02.2023
ShiftIncharge/Barista
ARABICAUAE
10.2018 - 01.2021
Barista
Chez Moe Coffee Trike
04.2017 - 08.2018
Barista/Cashier
TchiboCafe/BrandsforLessLLC
10.2014 - 10.2016
Bachelor - Science in Commerce
Marian College
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