Hi, I’m
ANGIELYN BALMES
RETAIL SHOP SUPERVISOR
Al Hamrah Village, Ras Al Khaimah UAE,Ras Al Khaimah, UAE
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
Uni Globe General Trading Ras Al Khaimah and Ajman , UAE
Shop Supervisor
2017.07 - Current (9 education.years_Label)
Job overview
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Evaluated work of 20-30 floor employees to improve performance.
- Designed and built over multiple displays to generate customer interest in store merchandise.
- Tracked and prioritized work orders to meet daily production requirements
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Used coordination and planning skills to achieve results according to schedule.
Premier shopGlasgow, UK, UK
Shop Supervisor
2016.01 - 2017.01 (1 education.year_Label)
Job overview
- Checked incoming orders and organized new stock.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory control, cash control and store opening and closing procedures.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
La Grotta Cucina ItalianaMakati, Philippines, Philippines
Italian Restaurant Supervisor
2012.04 - 2014.01 (1 education.year_Label & 9 education.months_Label)
Job overview
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and inform major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Improved operations through consistent hard work and dedication.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, give information and provided solutions to problems.
- Handled multiple calls per day to address customer inquiries and concerns.
Education
Camarines Sur InstituteCamarines Sur, Philippines
College Diploma from Hotel And Restaurant Management
2006.06 - 2008.04 (1 education.year_Label & 10 education.months_Label)
Naga View Adventist CollegeNaga City, Philippines
High School Diploma
2002.06 - 2006.03 (3 education.years_Label & 9 education.months_Label)
Skills
Customer Relations
Production planning
Staff Management
Staff supervision
Self-Motivated
Organization and Time Management
Performance Optimization
Point of sale operation
Computer literate
Timeline
Shop Supervisor
Uni Globe General Trading
2017.07 - Current (9 education.years_Label)
Shop Supervisor
Premier shop
2016.01 - 2017.01 (1 education.year_Label)
Italian Restaurant Supervisor
La Grotta Cucina Italiana
2012.04 - 2014.01 (1 education.year_Label & 9 education.months_Label)
Camarines Sur Institute
College Diploma from Hotel And Restaurant Management
2006.06 - 2008.04 (1 education.year_Label & 10 education.months_Label)
Naga View Adventist College
High School Diploma
2002.06 - 2006.03 (3 education.years_Label & 9 education.months_Label)
Accomplishments
WSET LEVEL 2- PASS
FROM GRAPES TO GLASS
OCTOBER 25, 2022
WSET LEVEL 1- PASS
MARITIME & MERCANTILE INTERNATIONAL LLC.
MARCH 18, 2018
THE WHISKY CONNOISSEUR CERTIFICATE PROGRAMME
JANUARY 2018