ANGIE LYN C. BARQUILLO
Abu Dhabi,UAE
Summary
Dedicated professional with strong proficiency in dental terminology and exceptional written and verbal communication skills. Demonstrates excellence in interpersonal communication, decision-making, and complaint handling, ensuring patient confidentiality and data entry accuracy. Friendly and approachable with excellent communication and organisational skills, capable of managing schedules and customer inquiries with grace. Skilled in multitasking and maintaining calm, professional environment. Committed to enhancing patient experiences and ensuring smoothly operation.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Dental Receptionist
Boston Dental Center LLC
Abu Dhabi, United Arab Emirates
2023.11 - Current
- Providing accurate information needed.
- Answering phone calls and booking appointments of the patient accordingly.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Coordinated reminders for upcoming appointments to reduce missed visits.
- Ensured confidentiality of patient data by following regulations diligently.
- Enhanced patient experience by providing warm, friendly service.
- Maintained tidy and organised reception area for professional appearance.
- Followed up on insurance claims accurately to support financial operations.
- Demonstrate strong problem solving skills by identifying concerns, assessing situations and finding appropriate solutions.
Dental Receptionist
Gentle Dental and Medical Care Centre
Abu Dhabi, UAE
2021.05 - 2023.08
- Actively manage all front desk task and procedures to ensure proper clinic work flow.
- Frequently checked missed calls, emails, messages and company website for appointment request.
- Discuss treatment plans with patients and schedule appointments accordingly.
- Handle and solve patient complaints and issues.
- Receive appointment cancellations and fill vacant slot with another patient.
- Develop and maintain professional relationship with patient, colleagues and doctors.
- Blocking doctors schedule as per the management request.
Receptionist/Sales Coordinator
Mechri Transportation Service
Abu Dhabi International Airport, UAE
2016.10 - 2021.05
- Abu Dhabi
- Enhanced customer satisfaction by efficiently managing all front desk enquiries and providing correct cars as requested by the guest.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Handled appointment scheduling to ensure smooth daily operations.
Part Time Data Encoder
Via Medica International Healthcare
Abu Dhabi, United Arab Emirates
2020.08 - 2021.02
- Updating correct date and vaccine type to patient file
- Encode correct and accurate details of the patient.
- Inform nurses for any patient health concern.
- Perform verification to ensure completeness in medical records.
- Keep confidential health information of the patient.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and holidays.
- Consistently arrived at work on time and ready to start immediately.
Administrative Clerk
Local Government Unit
2011.05 - 2014.06
- Greet clients and resolve their inquiries.
- Handle and organize office filing system effectively.
- Communicate with client and employees, answer questions, address complaints and explain information.
- Operate office machinery including photocopiers, scanners, telephone and voicemail system and computers.
- Prepare incoming and outgoing documents
Education
Bachelor of Science - Hotel and Restaurant Management
Filamer Christian University
Philippines 2015.01 - 2016.01
Secondary Level
Our Lady of the Snows Institute
Philippines 2006.01 - 2007.01
Certified Professional Caregiver -
Filipino Institute
Abu Dhabi, UAESkills
- Good in written and verbal communication
- Dental terminology proficiency
- Interpersonal communication excellence
- Decision-Making aptitude
- Works under pressure
- Time Management
- Stress tolerance capacity
- Patient confidentiality awareness
- Complaint handling efficiency
- Data entry accuracy
Certification
- Certified Professional Caregiver April 30, 2023
- Adult First Aid March 2023 – March 2025
- Basic Life Support January 2023 – January 2025
Timeline
Dental Receptionist
Boston Dental Center LLC
2023.11 - Current
Dental Receptionist
Gentle Dental and Medical Care Centre
2021.05 - 2023.08
Part Time Data Encoder
Via Medica International Healthcare
2020.08 - 2021.02
Receptionist/Sales Coordinator
Mechri Transportation Service
2016.10 - 2021.05
Bachelor of Science - Hotel and Restaurant Management
Filamer Christian University
2015.01 - 2016.01
Administrative Clerk
Local Government Unit
2011.05 - 2014.06
Secondary Level
Our Lady of the Snows Institute
2006.01 - 2007.01
Certified Professional Caregiver -
Filipino Institute