ANIL KUMAR G
Dubai Internet City,Dubai
Summary
Seasoned IT Support Professional with over 15 years of Experience in Providing Technical Assistance and Solutions to Various Clients and Organizations. Strong background in Troubleshooting, Installing, and Maintaining hardware and software systems, as well as Managing Networks and Servers. Excellent communication, problem-solving, and customer service skills, Eager to learn new Technologies and improve expertise. Looking for better opportunities to utilize my skills and experience in a challenging and rewarding IT environment. Offers flexible schedule to deliver on team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Network Analyst
ZyberHut eSolutions
Alappuzha, Kerala
11.2018 - 08.2023
- Provided recommendations for new or enhanced systems, upgrades and modifications.
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Reviewed business and functional requirement documents, and designed technical design documents.
- Supported IT unit in maintaining accurate records of all hardware and software and developed documents related to IT processes.
- Designed impressive solutions to overcome existing system challenges.
- Maintained up-to-date knowledge of current technology technical developments.
- Windows Server Installation and Support, Microsoft Active Directory, Microsoft 365, Cloud Computing, Solar Panel Installation (On Grid and Off Grid), CCTV Installation, Management and Support, Routing and Switching, Fortinet Firewall, VPN Client installation and Support, SQL Server Installation and Management, Ethernet, WLAN Installation and Support
Administrator
Laxzo Ltd
London
02.2014 - 03.2018
- Accounts Management, Client & Vendor Management, Customer Support, Store & Dispatch Management
- Aligned IT strategy with business needs, prioritising value for money, security and contractual requirements.
- Installed new technologies without disrupting workflow.
- Implemented organisational policies for smooth service delivery.
- Implemented and maintained systems for successful planning and project management.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Built, configured and installed hardware platforms within specified timeframes.
- Tracked computer system and network performance to identify root causes of issues.
Analyst, NSIG project
HCL Comnet
Cochin
03.2010 - 02.2014
- Network Monitoring and Management (Cisco), Syslog & Event Log Monitoring & Reporting, ISP / WAN side co-ordination.
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
- Monitored and updated software certifications for full compliance.
- Devised and integrated solutions to manage and improve end user devices.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Maintained system security through regular testing and servicing.
- Managed technology resources within department budgets.
Support Executive, Palarivattom
SoffIT Infrastructure Service
Ernakulam
02.2008 - 08.2009
- Managed firewall, network monitoring and server monitoring both on- and off-site.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Contributed to infrastructure projects, collaborating with external vendors for successful outcomes.
- Conducted server back-up and recovery operations in line with protocols.
Support Executive, UB Group
UB Group
Bangalore
02.2008 - 02.2009
- Managing Data, Voice network & Wireless Network, IP Phone & Video Phone, AV System, Video Conference Bridge & Video Wall, PBX Management
System Administrator
Travancore Cocotuft
Thiruvizha
10.2006 - 01.2008
- Microsoft Windows XP, Microsoft Windows 2003 Server, Local Area Network, Application Support (Tally, ERP Solutions)
Education
Cisco Certified Network Associate - Networking
Cisco Systems
India Mar 2008 - Oct 2008
Diploma - Electronics Production Technology
Govt Polytechnic College
Cherthala 06.2003 - 03.2006
Electrical Trade - Electrical
Industrial Training Institute
India 06.2000 - 04.2002
Skills
- Windows Servers, AD DS
- Microsoft 365
- NAS with RAID Configuration
- Disk space management
- Firewall Configuration
- Synology NAS
- Virtualisation (VMware, Hyper-V & AWS)
- Fortinet Firewall, VPN Client and Forti Cloud
- IP Phone Management & CCTV
- Security Devices and Authentication Applications
- Communication skills
- Skilled in TCP/IP and WAN
- Expert in disaster recovery
- Cost estimation and budgeting
- Troubleshooting proficiency
- Technical issues analysis
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Proficient (C2)
Tamil
Intermediate
Personal Information
- Passport Number: Y9552878
- Date of birth: 05/20/1982
- Marital Status: Married
Affiliations
- Cricket
- Photography
- Birding
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Network Analyst
ZyberHut eSolutions
11.2018 - 08.2023
Administrator
Laxzo Ltd
02.2014 - 03.2018
Analyst, NSIG project
HCL Comnet
03.2010 - 02.2014
Cisco Certified Network Associate - Networking
Cisco Systems
Mar 2008 - Oct 2008
Support Executive, Palarivattom
SoffIT Infrastructure Service
02.2008 - 08.2009
Support Executive, UB Group
UB Group
02.2008 - 02.2009
System Administrator
Travancore Cocotuft
10.2006 - 01.2008
Diploma - Electronics Production Technology
Govt Polytechnic College
06.2003 - 03.2006
Electrical Trade - Electrical
Industrial Training Institute
06.2000 - 04.2002
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