Anil Bohora
Dubai
Overview
11
11
years of professional experience
Work History
Store Manager
MH Alshaya Starbucks
03.2018 - Current
- Setting goals for the work group, developing organizational capability, and modeling how we work together
- Manages with integrity, honesty and knowledge that promote the culture, values and mission
- Developing strategic and operational plans for the work group, managing execution, and measuring results
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
- Providing functional expertise and executing functional responsibilities
- Uses all operational tools to plan for and achieve operational excellence in the store
- Tools include automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams
- Demonstrated experience at building community relationships
- Ability to communicate clearly and concisely, both orally and in writing
- Fluency in Dutch is an advantage
- Ability to manage store operations independently
- Ability to manage effectively in a fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources to ensure that established service levels are achieved at all times
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information.
Assistance Store Manager
MH Alshaya Starbucks
02.2016 - 02.2018
- Assist the store manager in executing store operations during scheduled shifts
- Deploys partners and delegates tasks
- Keep store operating to standard and to set a positive example for the team
- Anticipates customer and store needs by evaluation environment and customers
- Communicates information to manager and team to run the store
- Assist and train the new team members
- Provide feedback about performance during the shift
- Organizes opening and closing duties as assigned
- Cash handling and safety and security of all team members during each shift.
Store Supervisor
MH Alshaya Starbucks
06.2013 - 01.2016
- Organizes opening and closing duties as assigned
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers
- Maintains regular and consistent attendance and punctuality
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follows health, safety and sanitation guidelines for all products
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
- Utilizes operational tools to achieve operational excellence during the shift.
Education
Intermediate of Arts -
Higher Secondary Education Board Nepal
04.2002
Skills
- COMPUTER SKILLS
- Diploma Advance Course
- MS word, MS Excel, PowerPoint, Photoshop
- Email & Internet
- Certificates
- Firefighting Training
- Interactive representative training
- Health & Safety
- Basic food hygiene training course
- Strive for excellence
- GCC valid driving license(Saudi Arabia)
profile
07/16/1984, Nepali, United Arab Emirates, Dubai, 0044, United Arab Emirates, +971 50 481 6778, bohoraanil39@gmail.com
marital status
Married
religion
Hindu
personal information
- Passport Number: PA1109132
- Passport Date Of Issue: 03 Jan 2023
- Passport Expiry Date: 02 Jan 2033
- Notice Period: A month or less
- Gender: Male
- Nationality: Nepali
visa
Employment
disclaimer
I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.
references
Up on provided
Timeline
Store Manager
MH Alshaya Starbucks
03.2018 - Current
Assistance Store Manager
MH Alshaya Starbucks
02.2016 - 02.2018
Store Supervisor
MH Alshaya Starbucks
06.2013 - 01.2016
Intermediate of Arts -
Higher Secondary Education Board Nepal
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