Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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ANIL KUMAR

ANIL KUMAR

Dubai,Dubai

Summary

Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work history

TITAN EYE PLUS SENIOR EYEWEAR CONSULTANT

TITAN COMPANY LIMITED
DUBAI, UAE
07.2023 - Current
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Kept checkouts areas and general store clean and orderly.
  • Resolved customer complaints and answered queries about store products.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Helped customers make product and service selections among range of options.
  • Recommended products and services to customers based on requirements.
  • Displayed and restocked merchandise by following brand guidelines.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Accepted customer payments for tickets and issued papers for admission to events.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Prepared invoices for customers with large orders or special sales types.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Maintained accurate records to track cash handling activities.
  • Built rapport with new and existing customers to boost client retention.

TANISHQ AS A SENIOR OFFICER

TITAN COMPANY LIMITED
DELHI, INDIA
07.2021 - 07.2023
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Followed company procedures and guidelines for smooth retail operations.
  • Maintained knowledge of products and features to provide recommendations to customers.
  • Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Accepted card, cash and cheque payments in POS register system.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Planned and managed resources and budget to support and deliver objectives.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Conducted periodic performance reviews for direct reports.

TITAN EYE PLUS AS A SENIOR EYEWAEAR CONSULTANT

TITAN COMPANY LIMITED
DELHI, INDIA
06.2018 - 07.2021


  • Supported team by demonstrating respect and willingness to help.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully delivered on tasks within tight deadlines.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Kept checkouts areas and general store clean and orderly.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Checked notes carefully to spot counterfeit currency.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Recommended products and services to customers based on requirements.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Scanned products at high tempo to quickly process customer transactions.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Assisted customers to locate obscure items on shop floor.
  • Redeemed stamps and vouchers against transactions.
  • Upsold products and services when processing transactions.

LENSKART

LENSKART
DELHI, INDIA
10.2017 - 06.2018
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Completed customer orders with speed and accuracy.
  • Applied positive customer service approach to increase satisfaction levels.

Education

10th standard -

samadh senior sechondary school chennai trichy
03.2011 - 03.2012

High School -

shiv senior secondary school haryana
03.2014 - 03.2015

Master of Arts - BA IN ENGLISH OWNERS

IGNOU UNIVERSITY

Skills

  • Leadership skills
  • Team Leadership
  • Financial reporting
  • Strategic Planning
  • Issue resolution
  • Invoicing
  • Customer relationship building
  • Performance development planning
  • Opportunities identification and creation
  • Cash handling
  • Customer relations
  • Merchandising
  • Payment Processing
  • Product knowledge
  • Cash management
  • Refund and exchange processing
  • Dispute management

Languages

English
Fluent
Hindi
Fluent
Tamil
Fluent

Affiliations

  • PLAYING CRICKET IN FREE TIME
  • WATCHING MOVIES IN FREE TIME
  • TALKING TO FRIENDS AND GOING FOR OUTING

Accomplishments

1. I Have a typing speed of 45words per minute state level certificate.

2. I Have been awarded with the impression award of Titan company limited in 2020

3. I Have been awarded with the highest n online sales award in pan India in Titan eye plus during covid time

4. I Have been awarded for the best customer service

5. Mr Soumin Bhomik CEO of Titan eye plus has twited for me for the best customer service



Timeline

TITAN EYE PLUS SENIOR EYEWEAR CONSULTANT

TITAN COMPANY LIMITED
07.2023 - Current

TANISHQ AS A SENIOR OFFICER

TITAN COMPANY LIMITED
07.2021 - 07.2023

TITAN EYE PLUS AS A SENIOR EYEWAEAR CONSULTANT

TITAN COMPANY LIMITED
06.2018 - 07.2021

LENSKART

LENSKART
10.2017 - 06.2018

High School -

shiv senior secondary school haryana
03.2014 - 03.2015

10th standard -

samadh senior sechondary school chennai trichy
03.2011 - 03.2012

Master of Arts - BA IN ENGLISH OWNERS

IGNOU UNIVERSITY

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ANIL KUMAR