ANIL KUMAR G
Senior IT Engineer
Dubai,United Arab Emirates
Summary
Seasoned IT Support Professional with over 15 years of Experience in Providing Technical Assistance and Solutions to Various Clients and Organizations. Strong background in Troubleshooting, Installing, and Maintaining hardware and software systems, as well as Managing Networks and Servers. Excellent communication, problem-solving, and customer service skills, Eager to learn new Technologies and improve expertise. Looking for better opportunities to utilize my skills and experience in a challenging and rewarding IT environment. Offers flexible schedule to deliver on team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Hard-working with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Senior IT Engineer
Airolink Building Constructions
Dubai Internet City, Dubai
11.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Network Analyst
ZyberHut eSolutions
Alappuzha, India
11.2018 - 08.2023
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Supported IT unit in maintaining accurate records of all hardware and software and developed documents related to IT processes.
- Windows Server Installation and Support, Microsoft Active Directory, Microsoft 365, Cloud Computing, Solar Panel Installation (On Grid and Off Grid), CCTV Installation, Management and Support, Routing and Switching, Fortinet Firewall, VPN Client installation and Support, SQL Server Installation and Management, Ethernet, WLAN Installation and Support
Administrator
Laxzo Ltd
London, UK
02.2014 - 03.2018
- Accounts Management, Client & Vendor Management, Customer Support, Store & Dispatch Management
- Answered high-volume daily telephone and email enquiries, minimizing correspondence backlogs.
- Utilized Microsoft Excel to manage spreadsheets and deliver specialized reports on company metrics.
Analyst, NSIG project
HCL Comnet
Cochin, India
03.2010 - 02.2014
- Network Monitoring and Management (Cisco), Syslog & Event Log Monitoring & Reporting, ISP / WAN side co-ordination.
- Maintained system security through regular testing and servicing.
- Evaluated network performance to minimize downtime and address issues.
- Monitored network performance to identify problems and target solutions in advance of major incidents.
Support Executive, Palarivattom
SoffIT Infrastructure Service
Ernakulam, India
02.2008 - 08.2009
- Managed firewall, network monitoring and server monitoring both on- and off-site.
- Set up and maintained backup system for file servers and in-office desktop computers.
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Conducted server back-up and recovery operations in line with protocols.
- Maintained data security, monitoring and resolving networked devices for malware, spyware and viruses.
Support Executive, UB Group
UB Group
Bangalore, India
02.2008 - 02.2009
- Managing Data, Voice network & Wireless Network, IP Phone & Video Phone, AV System, Video Conference Bridge & Video Wall, PBX Management
- Controlled access to computer network, setting up accounts and access levels.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Managed server and network implementation according to agreed deliverables.
Education
Diploma - Electronics Production Technology
Govt Polytechnic College
Cherthala 06.2003 - 03.2006
Electrical Trade - Electrical
Industrial Training Institute
India 06.2000 - 04.2002
Cisco Certified Network Associate - Networking
Cisco Systems
India 04.2001 - /2008
Skills
- Microsoft 365
- Windows Server, AD DS
- Disk space management
- Fortinet Firewall, VPN Client and Forti Cloud
- Infrastructure planning and design
- Synology, NAS, RAID
- Data network technology
- Amazon Web Services
- Virtualization (VMware, Hyper-V)
- IP Phone Management & CCTV
- Skilled in TCP/IP and WAN
- Reporting and documentation
- Network security protocols
- Disaster recovery procedures
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Proficient (C2)
Tamil
Intermediate
Timeline
Senior IT Engineer
Airolink Building Constructions
11.2023 - Current
Network Analyst
ZyberHut eSolutions
11.2018 - 08.2023
Administrator
Laxzo Ltd
02.2014 - 03.2018
Analyst, NSIG project
HCL Comnet
03.2010 - 02.2014
Support Executive, Palarivattom
SoffIT Infrastructure Service
02.2008 - 08.2009
Support Executive, UB Group
UB Group
02.2008 - 02.2009
Diploma - Electronics Production Technology
Govt Polytechnic College
06.2003 - 03.2006
Cisco Certified Network Associate - Networking
Cisco Systems
04.2001 - /2008
Electrical Trade - Electrical
Industrial Training Institute
06.2000 - 04.2002
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