Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Anil Kumar Koppula

Anil Kumar Koppula

Dubai

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Executive

SURYA GLOBAL SOFTWARE SOLUTIONS
Hyderabad
07.2023 - 03.2025
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed positive relationships with customers through friendly interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Creates a sparkling clean and organized environment by maintaining store standards and cleanliness
  • Prioritization and organization to manage the volume of clients

Receptionist Cum Administrator

Commercial Bank of Dubai
Dubai
08.2016 - 06.2023
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Educated customers on the use of banking products, services, and online banking tools.
  • Performed data entry and other administrative tasks to support departments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Administrative Assistant

Siddartha Educational institutions
Jagtial
07.2014 - 06.2015
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Handled all banking related operations
  • Maintained confidentiality of documents and reports
  • Maintained accurate records for all office activities and transactions
  • Collaborated with other institute professionals to share best practices and stay up-to-date on industry developments

Education

Bachelor of Arts - Public Administration

Kakatiya University
Warangal - Telangana
09-2022

PGDCA - Computer Applications Development

Radiant Computer Education
Hyderabad - India
06-2014

Skills

  • Customer service
  • CRM software
  • Communication skills
  • Administrative support
  • Time management
  • Data entry
  • Teamwork and collaboration
  • Customer needs assessments
  • Multitasking Abilities
  • Customer engagement

Certification

UAE Driving License Holder

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

Customer Service Executive

SURYA GLOBAL SOFTWARE SOLUTIONS
07.2023 - 03.2025

Receptionist Cum Administrator

Commercial Bank of Dubai
08.2016 - 06.2023

Administrative Assistant

Siddartha Educational institutions
07.2014 - 06.2015

Bachelor of Arts - Public Administration

Kakatiya University

PGDCA - Computer Applications Development

Radiant Computer Education

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Anil Kumar Koppula