Sr. Warehouse Supervisor
- Led a team of 100 Staff (In-house & Outsourcing Staff)
- Managed inbound operations, including receiving goods, GRN, and ensuring timely put away for orders
- Led the recall team for managing shop returns and online returns in reverse logistics
- Oversaw inbound and outbound operations for shuttle storage systems
- Conducted induction, training sessions, KPI reviews, and staff evaluations
- Performed daily PI, and organise year end Stock take and submitted variances to the Audit team
- Analysed Stock on Hand (SOH) daily and tracked fill rate to ensure efficient inventory management
- Consistently achieved over 95% daily order fulfilment rate, meeting stringent SLA targets
- Investigated on incidents within the Warehouse and reporting to
- Audit team
- Monitor picking staff to consistently exceed individual performance targets
- Supervised VNA, forklift, and PPT operators to ensure adherence to SOPs and maintain smooth warehouse operations
- Analysed SIM (Supplier Information Management) reports daily and assigned pickers and operators to achieve targets
- Handling and Ensuring the Safe and Secure Delivery of High-Value
- Luxury Items
- Handling retail store complaints and finding solutions to customer satisfaction issues
- I oversee multiple divisions, including Footwear, Apparel, Home
- Goods, Cosmetics, Toys, Luggage, Perfumes, Watches, Eyewear, and Food & Beverages, ensuring effective distribution to our company's 54 retail stores across the UAE and GCC territories.