Anindita Dey
Dubai
Summary
Result-driven Customer service Specialist with 10+ years of experience in providing exceptional customer support in fast-paced environments. Proven ability to handle high pressure situations, resolve complex issues and maintain high levels of customer satisfaction. Possesses strong communication, problem-solving, interpersonal skills and building strong client relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service/Key Account Manager
Newby London
01.2022 - 09.2023
- Cultivating and managing relationships with strategic clients understanding the business goals and ensuring delivery of excep onal services to drive client reten on and growth.
Sales Associate
Newby London
06.2021 - 12.2021
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Assisted customers with product selec on, sales, and returns Completed purchases with cash, credit and debit payment methods
- Recommended merchandise based on customer needs Sought opportunities to up-sell.
Freelance
Makeup Artist
11.2020 - 05.2021
- Enhancing client appearances through skillful makeup application, tailored to individual preferences
- Collaborating closely with clients to achieve desired looks and staying abreast of latest beauty trends.
Premium Class Cabin Crew
Emirates Airlines
10.2012 - 09.2020
- Enhanced customer satisfaction by resolving issues promptly Assisted by providing exceptional service and personalised attention to passengers in premium cabins, ensuring a luxurious and comfortable travel experience by delivering top-notch hospitality, safety and attention to detail.
Cabin Crew Leader
Jet Airways
01.2005 - 08.2012
- Provided prompt emergency assistance, including CPR and first aid. Monitored passenger behavior, addressing incidents like injuries, illnesses, and emotional concerns. Safely assisted students during boarding and exiting
- Enhanced team performance through meet ings, training, mentoring, and goal setting. Advanced program initiatives through effective communication and teamwork.
Education
Diploma - Aviation And Hospitality
Frankfinn Institute of Air Hostess Training
Chennai, India12.2007
Higher Secondary - Bio Science
Sankarachariya Vidhyayatan
Agartala, India06.2005
Skills
- Time Management
- Teamwork
- Active Communication
- Customer Service
- Active Listening
- Adaptability
- Make up Application
- Excellent Grooming
- Customer satisfaction
- Product Knowledge
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Certification
KHDA Certified Makeup Artist
Lipstick Institute, Dubai (October 2020)
Timeline
Customer Service/Key Account Manager
Newby London
01.2022 - 09.2023
Sales Associate
Newby London
06.2021 - 12.2021
Freelance
Makeup Artist
11.2020 - 05.2021
Premium Class Cabin Crew
Emirates Airlines
10.2012 - 09.2020
Cabin Crew Leader
Jet Airways
01.2005 - 08.2012
Diploma - Aviation And Hospitality
Frankfinn Institute of Air Hostess Training
Higher Secondary - Bio Science
Sankarachariya Vidhyayatan