Anirudh Chauhan
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mortgage Advisor
Royal Bank Of Canada, RBC
03.2023 - 10.2023
- Achieved higher loan approval rates by carefully analyzing clients'' financial situations and offering tailored mortgage solutions.
- Boosted customer satisfaction by providing personalized advice and guiding clients through the mortgage application process.
- Developed strong relationships with real estate agents, resulting in a steady stream of quality referrals for new business opportunities.
- Reduced turnaround time for loan approvals with efficient documentation collection and underwriting submission processes.
- Stayed updated on market trends, regulations, and consistently enhanced my skills through ongoing professional development.
Sales and Marketing Manager
Telus Communications
12.2020 - 02.2023
- Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
- Developed key account relationships for improved client retention and long-term partnerships.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Trained over 20 individuals and led a team of 10 people.
- Awarded as the Employee of the month several times for generating highest revenues in all of west coast.
Client Solutions Manager
Bank Of Nova Scotia
04.2019 - 01.2020
- Led a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Supported the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coached the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Followed up with clients to identify and resolve service, account, or technical issues, with assistance from branch partners, and regularly achieved a customer satisfaction rating of 80%
- Developed and maintained a strong relationship of trust and mutual confidence with customers, Mortgage Brokers, and Key Scotiabank partners including HFAs, BRMs, HFLMs
Sales Associate
Telus Communications
04.2018 - 09.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Representative
Proactiv
10.2017 - 01.2018
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
BBA - Business Administration
Kalinga University
Raipur, India12.2022
Bachelors of Applied Science - Engineering Mechanics
Simon Fraser University
Burnaby, Canada 04.2022
Skills
- Adaptability
- Analytical Thinking
- Client Relationship Management
- Computer Proficiency
- Critical Thinking
- Time Management
- Financial Analysis
- Ethical Conduct
- Networking Abilities
- Underwriting Expertise
- Project Management
- Risk Management
Technical Skills
Working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, PeopleSoft, Microsoft teams, Adobe Acrobat,
SharePoint, Zoom, Google Suite, Salesforce.
Certification
Certification in Financial Markets - Yale University
Google Project Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Timeline
Mortgage Advisor
Royal Bank Of Canada, RBC
03.2023 - 10.2023
Sales and Marketing Manager
Telus Communications
12.2020 - 02.2023
Client Solutions Manager
Bank Of Nova Scotia
04.2019 - 01.2020
Sales Associate
Telus Communications
04.2018 - 09.2018
Sales Representative
Proactiv
10.2017 - 01.2018
BBA - Business Administration
Kalinga University
Bachelors of Applied Science - Engineering Mechanics
Simon Fraser University
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