Anish Nair
Sales Evangelist
Dubai
Summary
Results-driven customer service and sales professional with over 15 years of experience in driving customer satisfaction and sales growth across diverse industries. Possessing a strong understanding of the UAE SME environment, with a proven track record in generating leads, resolving customer inquiries, and delivering tailored solutions that enhance client engagement. Seeking to leverage expertise in a dynamic environment to contribute to organizational success and foster long-term customer relationships.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Sales and Customer Service Specialist
LiveSalesman
04.2019 - 1 2024
- Generated leads, identified prospective customers, and converted opportunities into sales.
- Provided product consultations by emphasizing solutions to customer problems.
- Maintained a high level of customer satisfaction through proactive communication and issue resolution.
- Delivered customer support for health fitness longevity healthcare supplements (USA) by addressing inquiries and resolving concerns.
- Conducted post-resolution follow-ups to ensure customer satisfaction.
- Achieve Sales Target.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Senior Sales Consultant
BFound
03.2017 - 12.2018
- Sold and advised digital marketing solutions to SMEs, ensuring clients had a robust digital presence
- Identified potential clients and generated new business while nurturing existing relationships
- Managed the full sales cycle, including advisory, negotiation, and deal closure
- Collaborated with production and digital teams to meet client needs and deliver results
- Regularly visited clients to build rapport and understand their digital advertising needs.
- Established strong client relationships for increased customer loyalty and repeat business.
- Evaluated clients' needs and created plan of action to provide solutions.
Media Solutions Manager
Express Print Publishers, Etisalat Yellow Pages
11.2011 - 01.2017
- Independently sourced new business and developed existing customer portfolios for print and online products.
- Managed existing revenue customers, with increasing high level of customer satisfaction and loyalty.
- Focused on strategies to get high customer retentions.
- Tailored advertising solutions for a diverse range of clients, maximizing their visibility and engagement
- Managed revenue collections and ensured timely distribution of directories to advertisers
- Played a key role in selling Google AdWords campaigns to clients, enhancing their digital footprint.
- Achieve both revenue and new business target month and year wise.
Advertising Sales Executive
ATN Advertising, Al Khalid Abdullah Al Ghurair Enterprises
04.2008 - 10.2011
- Increased sales for various publishing products by developing new business and retaining existing advertisers
- Built strong relationships with clients, delivering tailored advertising concepts and solutions
- Effectively managed invoicing and ensured the timely distribution of published directories
Call Service Executive
America Online, AOL Inc
08.2006 - 12.2007
- Manage Customer Relationships
- Handle Sales and Retention Communications of AOL and Partners
- Updating Customer Accounts
- Up-Selling New Products and Services to Existing Customers.
Education
BSc - Hospitality Sciences
Mangalore University
Mangalore, KarnatakaSkills
Media Sales
Key Account Management
Digital Marketing
Client Servicing
Corporate Sales
New Business Development
Customer Satisfaction
Timeline
Sales and Customer Service Specialist
LiveSalesman
04.2019 - 1 2024
Senior Sales Consultant
BFound
03.2017 - 12.2018
Media Solutions Manager
Express Print Publishers, Etisalat Yellow Pages
11.2011 - 01.2017
Advertising Sales Executive
ATN Advertising, Al Khalid Abdullah Al Ghurair Enterprises
04.2008 - 10.2011
Call Service Executive
America Online, AOL Inc
08.2006 - 12.2007
BSc - Hospitality Sciences
Mangalore University
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