Anish Roy

KEY RESPONSIBILITIES

• Taking guest orders.
• Handling section and supervising all tables in the section.
• Handling guests complaints and requests.
• Taking care of Forbes and LQA service standards.
• Taking guests feedback, and making sure they left happy
• Getting reviewed by guests on online platforms.
• Demonstrated ability to train new staff.
• Cash management and cashiering settling of checks and making revenue reports of the day.
• Knows Opening, Closing and night shift of the restaurant.
• Having product knowledge of food and beverages.
• Assisting manager with achieving targets and monthly revenue.

I was on an internship program which consisted of the following things.
• Worked as a waiter in various F&B outlets mostly in Lounge.
• Helped other outlets whenever they needed.
• Took care of the Forbes service standards of the hotel while serving guests and working with employees.
• Shadowed the supervisor to learn various management tasks.
• Became a trainer gradually and trained new interns.

• Peeled and sliced fruits for garnishing drinks.
• Planned and informed customers of new menu items for purchase.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Trained and supervised junior staff to maintain service standards.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.