ANISH SHRESTHA
Abu Dhabi,UAE
Summary
Dynamic professional with a focus on store operations and team development. Expertise in sales oversight, KPI management, and inventory control, ensuring compliance with food safety standards. Skilled in crisis management and operational optimization, with a strong emphasis on budget oversight. Adept at utilizing financial insights to enhance performance and achieve business goals.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
SMDP
Starbucks, Alshaya LLC - SMDP
Abu Dhabi, UAE
03.2025 - 01.2026
- Engaged in comprehensive training on store leadership and operations via Starbucks' Store Manager Development Program.
- Supervised multiple stores while supporting various managers effectively.
- Fostered an inclusive environment by coaching store managers in their career advancement.
- Mentored Baristas and shift supervisors to ensure outstanding customer experiences.
- Utilised sales insights, KPI metrics, and financial tracking to enhance store performance.
- Streamlined staff scheduling and labour planning to address operational demands.
- Participated in recruitment, onboarding, and training initiatives for new team members.
- Guaranteed compliance with food safety protocols, health guidelines, and company standards.
Store Manager
Starbucks, Alshaya LLC
Abu Dhabi, UAE
03.2018 - 01.2024
- Led daily store operations, ensuring compliance with Starbucks standards for quality, service, cleanliness and safety
- Developed a team-oriented environment by implementing effective leadership strategies.
- Implemented promotional displays to increase product visibility and sales.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Streamlined operations to maximize efficiency and minimize waste.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Monitored sales performance, KPIs and Store targets, implementing action plans to drive growth
- Uphold health and safety regulations within the premises to ensure a safe shopping environment.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Leveraged strong working knowledge of products and systems within industry.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Shift Supervisor
BB's Coffee & Muffins
Reading, UK
09.2009 - 08.2011
- Served coffee, specialty drinks, muffins, and food items efficiently.
- Provided exceptional customer service, cultivating relationships with regulars.
- Accurately operated a POS system for cash and card payments.
- Ensured thecleanliness of café environment and equipment at all times.
- Guided new staff in drink preparation and service excellence.
- Delegated responsibilities to enhance operational efficiency during shifts.
- Adhered to health and safety protocols to ensure a safe workplace.
- Performed inventory assessments to guarantee adequate stock availability.
Education
Advanced Diploma - Business Studies in Business Administration & Management
Queensland College
Reading, UK 09.2009 - 09.2010
Higher Secondary - Hotel Management
Prime International Higher Secondary School
Kathmandu, Nepal 05.2005 - 05.2007
Skills
- Store operations management
- Team leadership and coaching
- Customer experience
- Sales and KPI oversight
- Staff scheduling and labor control
- Inventory management
- Food safety compliance
- Conflict resolution
- Multitasking proficiency
- Business analysis and financial acumen
- Operational optimisation
- Crisis management capabilities
- Budget oversight
- Business Analytics
- Team Leadership
LANGUAGES
English - Fluent
Hindi - Fluent
AWARDS, ACCOMPLISHMENTS, AND HONOURS
- Award for Outstanding Achievements in Leadership, 2024
- Regional Store Manager of Quarter 1, 2023
- District Store Manager of Quarter 1, 2022
- Certified Barista Trainer, 2015
- Sales Champion, Summer 1 Campaign, 2014
Timeline
SMDP
Starbucks, Alshaya LLC - SMDP
03.2025 - 01.2026
Store Manager
Starbucks, Alshaya LLC
03.2018 - 01.2024
Shift Supervisor
BB's Coffee & Muffins
09.2009 - 08.2011
Advanced Diploma - Business Studies in Business Administration & Management
Queensland College
09.2009 - 09.2010
Higher Secondary - Hotel Management
Prime International Higher Secondary School
05.2005 - 05.2007