Anish Thomas
Building 34, G08,Al khail gate, Dubai,UAE
Summary
Well experienced in Operations / Service Management including goals, budget plans administrative activities and maintaining reports.
Highly effective in greeting guests and resolving customer complaints and staff issues and handling inventory and purchase. Makes sure that respective authority standards met. Looking for a position in the hospitality industry, focused on providing exceptional service.
Overview
21
21
years of professional experience
Work History
Manager
Roche Cafe and Bakeries, Kingdom of Bahrain
, Bahrain
2015.09 - 2020.03
- Adept at maintaining service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.
- Recognized for outstanding organizational skills, creativity, artistic display, public relations and an ability to consistently exceed guest expectation.
- Proficient in inventory management and maintenance of a hygienic environment.
- Proven ability of delivering value-added customer service and achieving customer delightby providing customized products as per requirements.
- Skilled and well experienced in using hotel EPOS systems
- Excellent Communication, Inter-Personal, Relationship Management and Problem Solving.
Asst. Manager
Kanoo Group Manama, Kingdom of Bahrain
, Bahrain
2012.08 - 2015.07
- Handle all Catering inquiries and ensure timely follow up on the same business day.
- Responsible for maintaining high standards of food hygiene.
- Organizing new initiatives and planning promotions.
- Monitoring the quality of food.
- Recruiting new staff and training them to a suitable standard.
- Dealing with customer complaints.
- Involved in planning menus for the restaurant and special events. Managed catering events from beginning to end.
Club Manager
Blue Diamond Club, Kampala, Uganda
, Uganda
2010.06 - 2011.12
- Developed everyday strategies to increase revenue generation.
- Designed and maintained efficient relations with members.
- Provided training to all members and obtained certifications.
- Maintained paperwork for employee status changes and ensured accuracy.
- Manage and maintain a healthy and safe workplace
- Developed everyday strategies to increase revenue generation.
Barista
Green beans coffee shop (Iraq US military base)
Iraq , Iraq
2007.04 - 2010.03
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean service or seating areas.
- Describe menu items to customers or suggest products that might appeal to them.
Assistant Head Waiter
Supreme food Service (US military base)
, Afghanistan
2004.07 - 2007.04
- Overseeing all the activities in the dining room.
- Inspecting all the dining areas and service areas,as well as all the equipment's.
- Requesting work orders for maintenance repairs.
- Supervising the restaurant staff.
- Assigning and monitoring tasks.
- Instructing the staff on how to provide high quality service and ensure that the guests needs are met.
- Ensuring the staff is well groomed and wearing the proper attire.
Captain
Hotel juhu plaza
Mumbai , India
2003.02 - 2004.12
- Always greet and welcome guest promptly in a warm and friendly manners.
- Assist the guest with tables reservations and menu.
- Assist the guest while sitting.
- Ensure the guest are serviced within specified time.
- Has a good knowledge of menu and presentation standards.
Waiter
Hotel citizen
Mumbai , India
1999.07 - 2002.12
- Started career as a trainee in citizen hotel and they have promoted me as a waiter on completion of training.
Education
Diploma of Higher Education - Hotel Management
Consult Inn Institute, Kerala, India
IndiaPre Degree -
Mahatma Gandhi University, Kerala, India
IndiaSkills
- Key accounts and territory management
- Inventory
- Conflict resolution
- Customer rapport
- Service Management
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Tamil
Upper intermediate
Timeline
Manager
Roche Cafe and Bakeries, Kingdom of Bahrain
2015.09 - 2020.03
Asst. Manager
Kanoo Group Manama, Kingdom of Bahrain
2012.08 - 2015.07
Club Manager
Blue Diamond Club, Kampala, Uganda
2010.06 - 2011.12
Barista
Green beans coffee shop (Iraq US military base)
2007.04 - 2010.03
Assistant Head Waiter
Supreme food Service (US military base)
2004.07 - 2007.04
Captain
Hotel juhu plaza
2003.02 - 2004.12
Waiter
Hotel citizen
1999.07 - 2002.12
Diploma of Higher Education - Hotel Management
Consult Inn Institute, Kerala, India
Pre Degree -
Mahatma Gandhi University, Kerala, India
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