Experienced professional dedicated to enhancing guest satisfaction through exceptional service and effective problem-solving skills. Emphasizes collaboration with team members and adaptability to changing needs, consistently yielding positive results. Excellent communication, conflict resolution, and multitasking abilities. Maintains a positive attitude in high-pressure situations. Known for reliability and proactivity. Ready to contribute to a high-standard guest experience environment.
Hi, I’m
Anisha Basnet
Guest Experience Agent
Abu Dhabi,AZ
Summary
Overview
6
years of professional experience
Work History
Qasr Al Sarab Desert Resort by Anantara
Guest Experience Agent
10.2024 - Current
Job overview
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Engage with guests in person, via phone or through digital channels, providing warm welcomes, personalized support.
Qasr Al Sarab Desert Resort by Anantara.
Guest Service Center
10.2023 - 09.2024
Job overview
- Respond to guest calls, emails and messages, providing accurates information about services.
- Address and resolve guest complaints, concerns and issues in a courteous manner.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Remain knowledgeable about hotel services, local events, and attractions to provide informed support to guest.
AMA (American Mission Association)
F&B Service
10.2022 - 04.2023
Job overview
Hyatt Regency Kathmandu
Front Desk
03.2022 - 09.2022
Job overview
Gokarna Forest Resort
Banquet Operation Casual
12.2019 - 12.2019
Job overview
Hotel Royal Singhi
F&B Service
05.2019 - 08.2019
Job overview
Education
IST SchoolNepal
Bachelors in Hotel Management from Hotel Management
06-2023
University Overview
IST Secondary SchoolNepal
+2 from Hotel Management
12-2019
University Overview
Triveni Public High SchoolMaitidevi, Nepal
University Overview
Skills
- F&B Service
- Bakery
- Barista
- Front Office
- Guest relations
- Customer service
- Complaint handling
Languages
English
Chinese
Hindi
Nepali
Personal Information
Personal Information
- Height: 5Ft
- Weight: 42 kg
- Date of Birth: 12/10/00
- Gender: Female
- Nationality: Nepalese
- Marital Status: Single
Timeline
Guest Experience Agent
Qasr Al Sarab Desert Resort by Anantara
10.2024 - Current
Guest Service Center
Qasr Al Sarab Desert Resort by Anantara.
10.2023 - 09.2024
F&B Service
AMA (American Mission Association)
10.2022 - 04.2023
Front Desk
Hyatt Regency Kathmandu
03.2022 - 09.2022
Banquet Operation Casual
Gokarna Forest Resort
12.2019 - 12.2019
F&B Service
Hotel Royal Singhi
05.2019 - 08.2019
IST School
Bachelors in Hotel Management from Hotel Management
IST Secondary School
+2 from Hotel Management
Triveni Public High School
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