Summary
Overview
Work history
Education
Skills
Interests
Additional Information
Languages
Timeline
Generic
Anisha Begum

Anisha Begum

Dubai,UAE

Summary

Committed Sales experienced in building and maintaining positive client relationships. Evaluated business policies and performance data to identify and implement improvement strategies. Achieved positive complaint outcomes for enhanced customer retention and loyalty.

Overview

21
21
years of professional experience

Work history

Relationship Executive

Century financial consultant LLC
Dubai
2023.08 - Current
  • Responsible for acquiring preferred HNI clients
  • To research, investigate and update on available investment opportunities / financial market trends
  • Meeting clients to provide them training on our platforms
  • Focus on the market penetration to create new business avenues
  • Articulate the benefits and value proposition of our services, demonstrating a strong knowledge of financial products, investment options and market updates
  • Achieve and exceed individual sales targets, meeting or surpassing key performance indicators (KPIs) set by the company
  • Achievements:
  • Recognition as “Outstanding Performance in 2023”
  • Best sales efforts Q4-2023.

Best Sales officer

2023.11 - 2024.01
  • For Oct and Nov 2023.

Telesales Executive

Abu Dhabi Islamic Bank
Dubai
2022.07 - 2023.06
  • Handling Retails Banking customers
  • Sales handling for existing credit card customers
  • Focus to shortlist the customer eligibility
  • Doing regular follow ups
  • Sales conversion to submit Application and arranging documents for the application processing
  • Meeting customers' needs and exceeding management expectations
  • Coordinating with relevant teams for the sales processing.

Virtual Relationship Manager

RAK Bank
Dubai
2019.01 - 2022.02
  • Handling Business Banking customers
  • Focus to resolve customer queries at an earliest
  • One point of contact for the assigned portfolio customers
  • Doing regular follow ups
  • Dealing treasury to get preferential rates for the customers transactions
  • Handling trade finance queries
  • Manage to increase the portfolio by bringing new to bank customers
  • Cross sell for Business loans, trade facilities
  • Preparing KYC documents of customers for bank records.

Relationship officer / Tele sales Executive

RAK Bank
Dubai
2014.10 - 2018.12
  • Instant Money
  • Kalyan credit card
  • World credit card
  • Business loan
  • Balance transfer & Quick cash
  • Air Arabia Platinum credit card
  • Key Responsibilities:
  • Targeting right customers
  • Focus to shortlist the customer eligibility
  • Doing regular follow ups
  • Arranging documents for the application processing
  • Meeting customers' needs and exceeding management expectations
  • Coordinating with Card center and CPV for app movement

Customer care executive & IELTS Coordinator

M/S. IDP Education India Pvt., LTD
2012.12 - 2014.06
  • Handling IELTS Registration & Enquiries
  • Follow up with the Students who register with IDP (Destination : Australia, New Zealand & UK)
  • Being part in Knowledge Sharing
  • Handling Administration work for Australia students Applications
  • Handling office administration & Accounts
  • Lodging eVISAs for Students who are moving to Australia.

Senior Associate

HSBC Bank
2006.07 - 2012.06
  • Credit Card services as customer service officer
  • Anti-Attrition Department of customer service
  • Personal Banking as customer service officer
  • Handling escalation's for high profile customer
  • Partly assisting Quality Assurance Department
  • Partly assisting compliance team by resolving the queries/complaints
  • Achievements
  • Best Service advisor for the year 2007,2008,2009, 2011
  • Quality topper for year 2012
  • Highest ADD-ON Credit cards conversion for the year 2007
  • Highest Insurance conversion for the year 2007 & 2010
  • Recognized and rewarded for the performance for the year of 2007
  • HSBC nominated for mid- year conversion (Trip to Amby valley-Mumbai for 3 days) as a token of appreciation

Front office assistant

M/s. Hotel Mount Heera
Chennai
2003.07 - 2006.06
  • Providing customer service to the optimum level
  • Handling accounts and dealing with customer payments
  • Handling customer compliance and resolve it timely as per customer satisfaction

Education

B.Sc - MATHS

University of Madras
Chennai
2003

Skills

  • Capabilities:
  • Good communication & interpersonal skills
  • Hard cum smart worker
  • Comprehensive problem solving abilities
  • Willingness to learn
  • Ability to deal with people diplomatically
  • SOFTWARE SKILLS :
  • Operating System: MS OFFICE & PGDCA
  • Strategic planning
  • Webinar planning and execution
  • Customer retention strategies
  • New business development
  • Sales strategy familiarity
  • Market research expertise

Interests

EXTRACURRICULAR ACTIVITIES : , Bowling Reading Poems, books Writing motivational messages.

Additional Information

  • Date

Languages

English
Advanced

Timeline

Best Sales officer

2023.11 - 2024.01

Relationship Executive

Century financial consultant LLC
2023.08 - Current

Telesales Executive

Abu Dhabi Islamic Bank
2022.07 - 2023.06

Virtual Relationship Manager

RAK Bank
2019.01 - 2022.02

Relationship officer / Tele sales Executive

RAK Bank
2014.10 - 2018.12

Customer care executive & IELTS Coordinator

M/S. IDP Education India Pvt., LTD
2012.12 - 2014.06

Senior Associate

HSBC Bank
2006.07 - 2012.06

Front office assistant

M/s. Hotel Mount Heera
2003.07 - 2006.06

B.Sc - MATHS

University of Madras
Anisha Begum