ANISHA COUTINH0
Dubai,UAE
Summary
Dynamic and results-driven professional with expertise in team management, data analysis, and business-to-business sales management. Demonstrates strong verbal and written communication skills, strategic planning abilities, and proficiency in the MS Office Suite. Adept at upselling and pricing assistance, with a proven track record of enhancing business performance through innovative solutions. Committed to leveraging quick learning capabilities to drive organizational success and achieve long-term career growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Pricing Assistant
Interem Relocations
Dubai, UAE
07.2024 - Current
- Assisting the International Agent Manager in pricing strategies and decisions.
- Preparing accurate and competitive B2C costings to support the sales team.
- Providing back-office sales support, including lead allocation and follow-ups with the sales team to ensure timely progress.
- Maintaining and updating daily lead reports to monitor performance and lead status.
- Creating detailed sales reports for management review and strategy development.
- Verifying and approving lead portal invoice payments, ensuring accuracy and compliance.
- Developing cost-effective B2B costings and managing B2B sales processes, fostering strong relationships with business partners.
Customer Service Advisor
Concentrix Services India Pvt. Ltd
Bangalore , India
12.2020 - 04.2023
- Gathered and verified client information for tracking purposes with attention to detail
- Utilize targeted questioning techniques to quickly identify the root cause of end-user computer system issues
- Track computer system issues and ensure timely resolution within agreed-upon time limits
- Communicate with clients through various channels such as phone, email, or chat to guide them through technical issue troubleshooting
- Ensure proper closure or opening of client service requests while maintaining a high level of accuracy
- Escalate unresolved issues to appropriate internal teams while providing prompt and accurate feedback to customers
- Handle client complaints empathically and professionally, providing resolutions that meet customer satisfaction goals
- Proactively inform clients about deals and promotions related to products and services (warranty upsell)
- Meet crucial deadlines as requested by management
- Provide root cause analysis for every escalated case, maintaining transparency and accountability
- Perform any additional duties or activities assigned by management with a positive and proactive attitude
Junior Accountant
Hotel Parag
Bangalore, India
05.2018 - 10.2018
- Worked under accountant for maintaining account receivable and payable
- Maintaining bills and vouchers
Education
Master's - Business Administration
New Horizon College of Engineering
India 10.2018 - 09.2020
Bachelor of Business management -
St. Agnes College
Mangalore 06.2015 - 04.2018
P.U.C -
St. Joseph PU College
06.2013 - 04.2015
SSLC - undefined
Sacred Heart Convent High School
Skills
- Quick learner
- Team management
- Data Analysis and Pricing Assistance
- Business-to-business sales management
- Upselling
- Strong verbal and written communication
- Strategic planning
- MS Office Suite
Languages
English
Fluent
Hindi
Fluent
Konkani
Native
Personal Information
- Date of birth: 10/02/97
- Visa status: Visit visa
Affiliations
- Cooking/Baking
- Traveling
- Reading
- Music
Timeline
Pricing Assistant
Interem Relocations
07.2024 - Current
Customer Service Advisor
Concentrix Services India Pvt. Ltd
12.2020 - 04.2023
Master's - Business Administration
New Horizon College of Engineering
10.2018 - 09.2020
Junior Accountant
Hotel Parag
05.2018 - 10.2018
Bachelor of Business management -
St. Agnes College
06.2015 - 04.2018
P.U.C -
St. Joseph PU College
06.2013 - 04.2015
SSLC - undefined
Sacred Heart Convent High School
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