Summary
Overview
Work history
Education
Skills
Websites
Languages
Affiliations
Timeline
Generic
ANISH NAIR

ANISH NAIR

Dubai,United Arab Emirates

Summary

Experienced Operations Team Leader with knack for streamlining processes and enhancing team productivity. Boosted team performance by implementing new strategies, resulting in improved efficiency and morale. Consistently drives operational success through effective leadership and problem-solving skills.


Overview

19
19
years of professional experience

Work history

Customer Service, Pricing and Operations- Team Leader

FRONTLINE LOGISTICS LLC
Dubai
06.2021 - 06.2025
  • Handling prime customer accounts.
  • Submitting reports to meet clients requirements.
  • Pricing - Air & Ocean (Export, Import & Cross Trades)
  • Customer Service - Corporate and Network Business.
  • Operations - Air Export, Import and Cross Trades.
  • Quotations and Client billing.
  • Attending meetings with Network partners.
  • Assisting BEO on the Air Freight pricing.
  • Join a client meeting to support the sales team.
  • Attending a fortnight management meeting.

Construction Logistics - Supervisor (Materials and Traffic Management)

Smart Line Builders
Kerala
06.2020 - 05.2021
  • Plan site set-up to move labour, plant, and materials around site efficiently.
  • Plan internal and external logistics routes through the project phases.
  • Pre-plan the usage of key assets such as basic site requirements to ensure planned assets meet the needs of the program.
  • Create a secure site ensuring Staff PPE and other precautionary cautions.
  • Responsible for all traffic management internally and externally.
  • Understand procurement arrangements.
  • Supervising and assuring timely maintenance of equipment and machineries in co-ordination with the technical team.
  • Utilise business management system procedures.
  • Ensuring the organisation's safety policies are followed.
  • Organise resources to enable contract deadlines to be achieved.
  • Embrace a delivery-focussed culture.

Customer Service & Operations Manager - International & Local Freight

JLM International Cargo Services LLC
Business Bay, Dubai
07.2018 - 04.2020
  • Customs Service & Operations - Air & Sea - Import, Export & Cross trades.
  • Negotiate and arrange transport of goods with shipping or freight companies. Manage trailer/container loading & offloading.
  • Supply of heavy land moving machines (Crane, Boom Loader & Forklift). Supply of Labor & Riggers to monitor the operations at site.
  • Negotiate & secure rates from the Airline, Shipping line & Vendors.
  • Prepare quotes & RFQ to the Customers.
  • Invoicing / Client billing.
  • Office accounts - Daily expenses, Sales & Purchases. Maintain a database.
  • Liaise with the Origin / Shipping Line & Airline to ensure proper packing & save haulage.
  • Generate & Submit Reports to the management.
  • Advise clients on transportation and payment methods.
  • Track delivery progress of shipments.
  • Arrange insurance coverage for goods.
  • Client management & Sales support.

Business Development Manager - Air Charter

Avicon International LTD
Dubai Airport Freezone, Dubai
10.2016 - 06.2018
  • Prospect for potential new clients and turned into increased business.
  • Cold calls as appropriate within the market to robust the opportunities.
  • Meet potential clients by growing, maintaining, and leveraging the network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and company's leaders.
  • Plan approaches and pitches.
  • Work with a team to develop proposals that speak to the client's needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
  • Use a variety of styles to persuade or negotiate appropriately.

Logistics Operations Coordinator - Key Accounts

Ceva Logistics
Dubai Airport Freezone, Dubai
06.2012 - 08.2016
  • Served as the 1st POC for the major client.
  • Arrange Local Clearance & Handling of Goods.
  • Place truck requests & manage shipment deliveries as per client's instructions.
  • Generate Monthly reports on Revenue & Shipments.
  • Participate in quarterly meetings with the Major Clients.
  • Implement productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.
  • Organize and maintain inventory and storage area.
  • Ensures the effectiveness of operating procedures, equipment's & space utilization.
  • Ensure daily sanitation of the facility through Daily facility Tour.
  • Promote Housekeeping to ensure a safe and accident-free working environment.
  • Coordinate activities with other departments.
  • Set and maintain KPI's to meet the requirements as per the contract deadlines.
  • Effective resource allocation to ensure minimal cost utilization and waste involved.
  • Site coordination and supervising warehouse operations with adherence to Quality, Health, Safety, Security and Environmental (QHSSE) standards.
  • Prepare commercial documents - Imports and Exports.

Operations Team Leader - Air imports

DHL Danzas AEI Emirates LLC
Dubai Cargo Village, Dubai
07.2008 - 05.2012
  • Routing Shipments includes origin pick up & Air freight. Arrange Local Clearance & Handling of Goods.
  • Cargo Movement Coordination. Airline & Overseas correspondence.
  • Arrange survey for the damaged cargo & file preliminary claim to the airline.
  • Damage Intensification to Airline & Counterpart office.
  • File preliminary claim / Intend of Claim for the damaged cargo. Submit final claim on damaged cargo & follow up on the same.
  • Plan and arrange Inbound Cargo to ensure effective warehouse space management.
  • Place truck requests & manage shipment deliveries as per client's instructions.
  • Customs Clearance in Dubai Trade - Emirsal 1 & 2.

Customs Brokerage & Office Administrator

Aramex Emirates LLC
Dubai Cargo Village, Dubai
11.2006 - 06.2008
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Complete forms in accordance with company procedures. Maintain scheduling and event calendars.
  • Train and assist staff with computer usage. Check on Inbound and Outbound Shipments.
  • Documentation - Import & Export.
  • Emirsal, Calogi and Sky Chain.
  • Third Parties Inventories, Reconcile the Imports with Stock.
  • Assist warehouse to check on the damaged cargo & inform the airline.
  • Arrange damage survey to file preliminary claim to the airline.
  • Maintain records of inbound & outbound cargo. Organize Customs Inspection.
  • Served as an Administrative wing.
  • Follow up with the Airline on the damage claims. Monitor Customs Deposits & arrange deposit refunds.
  • Maintain Truck / vehicle log sheet.
  • Planning & assigning daily delivery routes to the drivers.

Education

Diploma in Airport, Passenger & Flight Handling -

Speed Wings Academy
Cochin, Kerala

Diploma in FIATA - DGR - undefined

Speed Wings Academy
Cochin, Kerala

Diploma in FIATA - undefined

Speed Wings Academy
Cochin, Kerala

Bachelor of Commerce - Accountancy & Business Studies

Calicut University
Palakkad, Kerala

Skills

  • Continuous improvement implementations
  • Leadership excellence
  • Negotiation mastery
  • Communication efficiency
  • Workflow management
  • Workload prioritisation
  • Quality assurance expertise

Languages

English
Proficient (C2)
Hindi
Fluent
Malayalam
Native

Affiliations

  • Driving, Travelling & Music

Timeline

Customer Service, Pricing and Operations- Team Leader

FRONTLINE LOGISTICS LLC
06.2021 - 06.2025

Construction Logistics - Supervisor (Materials and Traffic Management)

Smart Line Builders
06.2020 - 05.2021

Customer Service & Operations Manager - International & Local Freight

JLM International Cargo Services LLC
07.2018 - 04.2020

Business Development Manager - Air Charter

Avicon International LTD
10.2016 - 06.2018

Logistics Operations Coordinator - Key Accounts

Ceva Logistics
06.2012 - 08.2016

Operations Team Leader - Air imports

DHL Danzas AEI Emirates LLC
07.2008 - 05.2012

Customs Brokerage & Office Administrator

Aramex Emirates LLC
11.2006 - 06.2008

Diploma in FIATA - DGR - undefined

Speed Wings Academy

Diploma in FIATA - undefined

Speed Wings Academy

Bachelor of Commerce - Accountancy & Business Studies

Calicut University

Diploma in Airport, Passenger & Flight Handling -

Speed Wings Academy

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ANISH NAIR