Anissa Mouelhi
Dubai
Summary
Client Advisor with a demonstrated ability to provide exceptional customer service and consistently achieve high satisfaction ratings. Expertise in developing strong client relationships through clear communication and interpersonal effectiveness. Focused on delivering practical solutions in fast-paced environments, ensuring swift and efficient resolution of issues.
Overview
4
4
years of professional experience
Work history
Brand ambassador
Damac Group
Dubai, United Arab Emirates
2025.10 - Current
- Mentored junior brand ambassadors, contributing to improved team effectiveness.
- Cultivated customer loyalty by offering exceptional and efficient service throughout promotions or events.
- Gathered insightful feedback from consumers, enabling optimisation of products and services.
- Represented the company at trade shows, resulting in greater exposure of products and services.
- Boosted customer engagement by implementing interactive marketing strategies.
Senior Fashion Consultant
TUMI-Chalhoub Group
Dubai
2025.01 - 2025.08
- Collaborating with photographers and stylists to showcase brands and merchandising standards.
- Attending design shows and reviewing magazines to better understand consumer trends.
- Creating mood boards by researching current fashion trends and competitor activity.
- Performing various administrative duties by checking invoices, preparing special orders, and unloading deliveries.
- Working as trusted personal shopper for many daily busy customers.
- Informing potential buyers where garments could be purchased.
- Managing entire shopping experience for client, putting together outfits and providing personalized style tips.
- Developing mockups or product samples using digital or manual design equipment.
- Staying observant about customer behaviors to maintain security and prevent loss of merchandise.
Assistant Sales Manager
HJ REAL ESTATES
Dubai
2024.07 - 2025.01
- Overseeing daily office operations, including scheduling, document management, and compliance tracking.
- Handling real estate transaction documentation, contracts, and client records with accuracy and confidentiality.
- Managing CRM systems, updating client databases, and streamlining communication between departments.
- Supporting agents and clients by coordinating appointments, property showings, and follow-ups.
- Leading a small team by assigning tasks, tracking performance, and ensuring smooth workflow across sales and admin functions.
- Assisting in marketing efforts by preparing listings and promotional materials for digital platforms.
- Monitoring deadlines, ensuring legal and procedural compliance, and maintaining organized filing systems.
- Utilizing company selling model to engage and connect customers with brand.
BRANCH ADMINISTRATOR - CITIZENSHIP BY INVESTMENT PROGRAMS
The First Express Qatar
Doha
2023.12 - 2024.05
- Managing end-to-end branch operations, including administration, client onboarding, and daily workflow coordination.
- Handling inquiries and consultations for second citizenship and golden visa programs across Caribbean and EU countries.
- Preparing and submitting client documentation, ensuring compliance with legal and immigration requirements.
- Coordinating with international legal teams, government bodies, and due diligence partners for case progress.
- Maintaining and updating CRM systems with client data, timelines, and application milestones.
- Supporting sales efforts by presenting program benefits, following up on leads, and closing high-value deals.
- Overseeing client files, payments, and contracts while ensuring confidentiality and document accuracy.
- Managing reporting, internal communication, and performance tracking to align with company goals.
STORE SUPERVISOR
Diesel-Beside Group Qatar
Doha
2022.11 - 2023.11
- Managing a team of employees to ensure efficient store operations.
- Developing and executing training programs for new hires and existing staff.
- Managing store operations, including inventory management and customer service.
- Managing inventory and restocking products in a timely manner.
- Supervising a team of employees to ensure store operations ran smoothly.
- Managing and training a team of retail associates in a fast-paced environment.
- Developing and implementing inventory control procedures to maximize efficiency.
SENIOR FASHION CONSULTANT
Calvin Klein -APPAREL GROUP W.L.L.
Doha,Qatar
2021.09 - 2022.09
- Build long lasting relationships with customers by using CRM (Customer relation management) software to manage customer accounts and track performance metrics.
- Developing in-depth knowledge of company products.
- Collaborating with marketing department to ensure that company is reaching its target audience.
- Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
- Analysing competitors products to determine product features, benefits, shortfalls, and market success.
Education
ASSOCIATE OF ARTS - FASHION DESIGN
BACHELOR'S OF SCIENCE - BUSINESS ADMINISTRATION
Skills
- Administration oversight
- Client support management
- Inter-departmental teamwork
- Client onboarding process
- Sales negotiation techniques
- Regulatory compliance expertise
- Task prioritization
- Document management
- Fashion journalism
- Merchandising design
- Professional conduct
- Apparel marketing
Language
3,5
Language
Arabic, French
English
Spanish
Timeline
Brand ambassador - Damac Group
2025.10 - Current
Senior Fashion Consultant - TUMI-Chalhoub Group
2025.01 - 2025.08
Assistant Sales Manager - HJ REAL ESTATES
2024.07 - 2025.01
BRANCH ADMINISTRATOR - CITIZENSHIP BY INVESTMENT PROGRAMS - The First Express Qatar
2023.12 - 2024.05
STORE SUPERVISOR - Diesel-Beside Group Qatar
2022.11 - 2023.11
SENIOR FASHION CONSULTANT - Calvin Klein -APPAREL GROUP W.L.L.
2021.09 - 2022.09
Sectoriel Clothing Center of Tunis - ASSOCIATE OF ARTS, FASHION DESIGN
KHAIERDINE BACHA - BACHELOR'S OF SCIENCE, BUSINESS ADMINISTRATION