Anisur- Rehman Khan
Retail Store Manager
Dubai
Summary
An enthusiastic Retail Store
Manager, commercially focused
and strong management
expertise with 13+ years
experience in retail & people
management. Seeking a
challenging role that provides
ample opportunity to learn & to
contribute to the growth of the
organization.
Overview
12
12
years of professional experience
Work History
Store Manager, Assistant Store Manager
Pantaloons
Mumbai
12.2015 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Rotated merchandise and displays to feature new products and promotions
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Trained new employees on proper protocols and customer service standards
Assistant Operations Manager
Max Fashion
Mumbai
02.2011 - 05.2013
- Developed and maintain operational guidelines for staff
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Coordinated with Line Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Performed statistical analyses to gather data for operational and forecast team needs
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Trained and guided team members to maintain high productivity and performance metrics
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Prepared annual budgets with controls to prevent overages
Serva Siksha Parishad University, H.S.C
01.2004
Rizvi College
Mumbai
01.2001
Education
High School Diploma -
Serva Siksha Parishad
Maharashtra IndiaSkills
Goals and performance
undefinedTimeline
Store Manager, Assistant Store Manager
Pantaloons
12.2015 - Current
Assistant Operations Manager
Max Fashion
02.2011 - 05.2013
Serva Siksha Parishad University, H.S.C
01.2004
Rizvi College
01.2001
High School Diploma -
Serva Siksha Parishad
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