Anisur- Rehman Khan
Retail Store Manager
Dubai
Summary
An enthusiastic Retail Store
Manager, commercially focused
and strong management
expertise with 13+ years
experience in retail & people
management. Seeking a
challenging role that provides
ample opportunity to learn & to
contribute to the growth of the
organization.
Overview
12
12
years of professional experience
Work History
Store Manager, Assistant Store Manager
Pantaloons
Mumbai
12.2015 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Rotated merchandise and displays to feature new products and promotions
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Trained and guided team members to maintain high productivity and performance metrics
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Trained new employees on proper protocols and customer service standards
Assistant Operations Manager
Max Fashion
Mumbai
02.2011 - 05.2013
- Developed and maintain operational guidelines for staff
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Coordinated with Line Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service
- Performed statistical analyses to gather data for operational and forecast team needs
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Trained and guided team members to maintain high productivity and performance metrics
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Prepared annual budgets with controls to prevent overages
Serva Siksha Parishad University, H.S.C
01.2004
Rizvi College
Mumbai
01.2001
Education
High School Diploma -
Serva Siksha Parishad
Maharashtra IndiaSkills
Goals and performance
Team leadership and coaching
Merchandising
Stock management
Business initiatives proficiency
Staff training and development
Sales growth
Customer experience
Timeline
Store Manager, Assistant Store Manager
Pantaloons
12.2015 - Current
Assistant Operations Manager
Max Fashion
02.2011 - 05.2013
Serva Siksha Parishad University, H.S.C
01.2004
Rizvi College
01.2001
High School Diploma -
Serva Siksha Parishad