Anita Chalke
Dubai,UAE
Summary
Proficient in management and leadership with a solid background in administration and compliance reporting. Successfully delivered timely updates to executive leadership
Conducted impactful webinars on visa-related topics. Strong planning and problem-solving abilities enhance client service delivery. Focused on meeting SLAs and providing top-tier advisory support on various visa types for corporate clients.
Overview
18
18
years of professional experience
Work history
Sr.Manager
ENVOY GLOBAL
Dubai , Riyadh, UAE , KSA
2024.10 - Current
- Assisted senior management in establishing KSA office at Envoy.
- Held power of attorney to represent Envoy office.
- Supported recruitment initiatives to build cohesive team dynamics.
- Facilitated client transitions from third-party providers to in-house teams.
- Helped optimise supply chain processes through vendor negotiations.
- Contributed to the introduction of innovative product lines to enhance market presence.
- Streamlined operations via effective resource management strategies.
- Delivered a 25% increase in revenue from the last year.
- Worked effectively with colleagues globally to interact and collaborate on marketing and sales strategy.
Head of Corporate Services
TMF GROUP
Dubai, UAE
2024.01 - 2024.08
- I lead the service delivery team of Entity Management and Immigration of UAE, -ADGM, DIFC, DMCC and Mainland and Company Incorporation team in the KSA ensuring service delivery and SLA are delivered on time, efficiently and at high standard.
- I actively participated the integration of TMF’s strategy;optimized operational management by aligning team goals with corporate strategy, fostering a culture of high performance through strategic hiring, mentorship, and robust performance management.
- Improved team retention and succession planning within key departments, including Immigration and Entity Management, by recognizing and nurturing internal talent.
- Bolstered team productivity and sales by instituting regular training sessions, performance-driven meetings, and incentive programs.
- Delivered exceptional client service by ensuring prompt and high-quality service delivery, acting as a secondary point for issue resolution, and leading client service meetings to maintain alignment with service standards.
- Contributed to financial and commercial management through active participation in business development, reviewing local sales proposals, and supporting global sales initiatives.
- Collaborated with sales support to maintain accurate CRM records, reviewed and updated product pricing, and managed performance metrics such as targets, billing, and utilization.
- Conducted monthly financial analyses to assess margins and costs, providing strategic recommendations for improvements.
- Oversaw the annual budgeting process for the business unit, recognizing the critical impact of revenue, profitability, chargeability, and client relationships on strategic growth.
Corporate Service Director
PROVEN
Dubai
2017.07 - 2024.01
- Strategically recognize and integrate key concepts of revenue, profitability, chargeability, and client relationships into daily operations, ensuring team members are aligned with these principles according to their roles and duties.
- Translate strategic goals into actionable plans, leading the KSA Entity Incorporation and Consular and Legalization teams, as well as overseeing Kuwait GRO Services and Immigration.
- Oversee client onboarding and service delivery processes, ensuring compliance with legal requirements and tailored client engagement specifications.
- Direct and optimize team workflows, provide expert guidance, and ensure technical competencies are up-to-date through regular reviews and arranged technical training.
- Serve as the primary escalation point for operational issues within the business unit, safeguarding service quality and continuity.
- Maintain a comprehensive and current client portfolio, allocating resources effectively for both ongoing and new projects while fostering strong client relationships and cross-selling Corporate Immigration services.
- Conduct client service delivery meetings, manage contract review processes, and ensure exceptional client service standards.
- Review and assist with client proposals, collaborate with the sales team to monitor the sales pipeline, and manage financial targets, billing, and forecasting activities.
- Develop and maintain pricing structures within group price books, ensuring competitive and profitable service offerings.
GCC Immigration Manager
MOVE ONE AND SANTA FE
2012.06 - 2017.06
- Served as the primary liaison for MOVE ONe and Santa Fe's key immigration clients, ensuring robust working relationships.
- Responsible for the introduction, implementation, and enforcement of collaborative protocols in line with client agreements to ensure consistent service delivery.
- Managed the GCC immigration portfolio for key accounts, providing support to the immigration team across all relevant GCC locations.
- Contributed to the enhancement of the RELO tracking system and the management of the associated customer portfolio.
- Produced quarterly dashboard reports for performance analysis and monitored the progress of services for key accounts.
Associate
PRICEWATERHOUSE COOPERS LEGAL LLP
London
2010.03 - 2012.05
- Managed and updated internal client database to ensure accurate tracking of application progress.
- Responded to client inquiries regarding immigration issues, visa sponsorship, and permanent residency.
- Conducted legal research to support solicitors in immigration law cases.
- Assisted clients with the preparation and filing of necessary legal documentation.
- Maintained current knowledge of UK immigration regulations and documented updates for reference.
- Contributed to project management, ensuring adherence to deadlines.
- Supported billing processes by compiling monthly legal and additional fee reports.
- Performed comprehensive legal research, including data gathering and dissemination.
- Collaborated with UK PWC legal team on managing corporate client accounts.
- Developed proficiency in Tier 2 ICT Work Permit/Visa applications.
- Reviewed and processed documentation for Tier 2 ICT out-of-country and extension sponsorships.
- Coordinated with clients to gather information for Certificate of Sponsorship applications.
- Provided clients with detailed advice and document requirements for Entry Clearance.
- Maintained open communication with clients on case-related issues.
- Prepared weekly Management Information System (MIS) and Visa Reports.
- Kept abreast of and implemented changes in immigration rules and forms, ensuring team access to updated precedents.
- Engaged in weekly calls to discuss and enhance process efficiency.
- Maintained knowledge of UK immigration laws and managed project deadlines.
- Conducted legal research and assisted in immigration documentation.
Account Manager
FAKHOURY CONSULTANTS PVT LTD
Mumbai
2008.08 - 2010.01
- Expertise in Operations Management, ensuring seamless client service delivery.
- Specialized in providing strategic immigration guidance for global client mobility.
- Proficient in managing and submitting client documentation requirements.
- Diligent in reviewing case documentation for accuracy and completeness.
- Effective communicator, addressing client inquiries and resolving issues promptly.
- Skilled in utilizing INS Zoom for comprehensive case management and tracking.
- Regularly update stakeholders with case progress reports from INS Zoom.
- Collaborative approach with a global network of vendors for case submissions and resolutions.
- Adept in Resource Management, optimizing both internal and external assets.
- Developed internal procedural documentation to enhance operational efficiency.
- Proactive in sourcing and evaluating new vendors to expand global representation.
- Committed to driving Technology Improvements for increased INS Zoom utilization across stakeholders.
Education
MBA - Human Resource
ITM BUSINESS SCHOOL
Navi MumbaiSkills
- LEAN SIX SIGMA
- STRATEGIC THINKING AND PLANNING
- LEADERSHIP AND TEAM MANAGEMENT
- Decision-Making expertise
Languages
English,
Fluent
Timeline
Sr.Manager
ENVOY GLOBAL
2024.10 - Current
Head of Corporate Services
TMF GROUP
2024.01 - 2024.08
Corporate Service Director
PROVEN
2017.07 - 2024.01
GCC Immigration Manager
MOVE ONE AND SANTA FE
2012.06 - 2017.06
Associate
PRICEWATERHOUSE COOPERS LEGAL LLP
2010.03 - 2012.05
Account Manager
FAKHOURY CONSULTANTS PVT LTD
2008.08 - 2010.01
MBA - Human Resource
ITM BUSINESS SCHOOL