ANITA DELWYN SMITH

• Actively participating in briefings and debriefings by sharing constructive feedback before and after each flight.
• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Rejoined Emirates after redundancy during covid in 2020

• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Resolved passenger conflicts and medical emergencies during flights.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
• Boosted passenger loyalty through personalized service and attention to detail.
• Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
• Trained new flight attendants, equipping them with skills needed to maintain high service standards.

• Inspected final products to assess compliance with quality standards and established tolerances.
• Maintained compliance with health, safety, and environment practices.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
• Maintained a clean and organized workspace, resulting in a safer environment for all employees.

• Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
• Greeted guests warmly upon arrival creating a welcoming atmosphere that encouraged return visits.
• Provided knowledgeable recommendations on menu items helping guests make informed decisions.
• Resolved customer complaints professionally, maintaining a positive reputation for the establishment.
• Handled cash transactions accurately, balancing daily sales reports at the end of each shift.
• Operated dishwashers and other kitchen equipment according to safety guidelines.

• Plated and presented food following chef requirements.
• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
• Unloaded food deliveries and stored items in proper locations for easy access.
• Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.