Anjalee Jargah

• Achieved 17% higher with AED 1 million YTD revenue compared to last year and 5% ahead of YTD budget.

• Managed monthly outlet revenue, averaging AED 800k to 1 million with an NPS score of 9.45.

• Closed YTD event revenue of AED 2.5 million with an Average Per Cover (APC) of AED 450

• Handle the overall operations and performance reporting for Nonya Restaurant, reporting directly to the Assistant F&B Manager and F&B Director.

• Oversee daily restaurant with Weekly popular SOBO Brunch, Private Events, and à la carte operations ensuring exceptional guest satisfaction and operational efficiency.

• Successfully handling the outlet of 100 covers with a team of 15 members to achieve the Outlet's monthly target of 500k and above.
• Guided and coached staff to achieve individual growth and sales production targets with an increase in staff personal incentive plan by 7 % through daily breakfast set menu upsell.
• Designed long-term business strategy to guide leadership decision-making. Started the concept of a flower bucket shop in the cafe which automatically increased the revenue by 5 %
• Successfully changed the outlet to the organic concept by implementing new organic menu with more vegan and KITO menus with organic products.
• Directly reporting to the F&B director and Hotel Manager.

• Supervised 30 floor staff to deliver personalized service over 200 + guest every day.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service. during my work time guest complain rate has been decreased by 20% successfully.
• Handling successfully weekly event Brunch with 300 cover which brought AED 200k in revenue.
• Consistently improved product knowledge of staff by conducting engaging menu classes taste panels which helped to add monthly revenue by 30 % .