Anjali Jain
Dubai,UAE
Summary
9+ years of professional experience in product management and development, proficient with cross-functional experience in designing, implementation, configuration management & documentation of payment systems for Banks, FI, Government, and Corporate merchants.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Product manager
Magnati
Dubai, United Arab Emirates
10.2023 - Current
- Spearheaded the development and launch of key VAS products, including Digital Merchant Lending and Tap-to-Pay on iPhone and Android, transforming merchants' transaction capabilities and payment flexibility.
- Formed strategic partnerships with multiple banks to integrate Digital Merchant Lending, providing POS loan services to merchants and enhancing their financial accessibility, with loans valued at up to 1 million AED
- Collaborated with Apple to launch Tap-to-Pay on iPhone as the first in the country, offering merchants a seamless and secure payment solution that set a new benchmark in the market.
- Led digital merchant onboarding and integration, ensuring the smooth implementation of Tap-to-Pay on iPhone and Android, streamlining payment processes for a wide range of merchants.
- Managed the end-to-end product lifecycle, from concept to execution, leading cross-functional teams and ensuring successful product rollouts and merchant adoption.
- Created and delivered Merchant Insight Reports, providing actionable, data-driven recommendations that drove 15 million AED in revenue within the first year through high adoption rates of new products.
- Led the implementation of UAEIPP-AANI services, offering merchants additional payment options and enhancing their ability to process transactions in diverse ways.
- Continuously worked with cross-functional teams (sales, engineering, compliance, analytics, marketing) to define and execute the product roadmap, ensuring the successful launch of features that aligned with both customer needs and business goals.
Product Manager
Jingle Pay
Dubai, United Arab Emirates
03.2022 - 10.2023
- Successfully led the development and implementation of the user experience for the UAE's users with smooth onboarding, remittance transactions, and P2P payment, resulting in a seamless and efficient process for users with the application, website, and back-office platform
- Assisting in product management activities by helping the business decide deliveries for product launches and ensuring that they align with the product strategy and roadmap
- Developing and executing business plans, applications, and launch strategies for multiple countries, expanding the product's reach, and increasing revenue
- Translating product strategy into a detailed roadmap of epics and user stories, user flows on Jira and Confluence, ensuring clear communication and alignment with stakeholders
- Working cross-functionally to identify problem statements and bring enhancements to payment processing, resulting in improved customer satisfaction and retention
- Delivering financial services in an agile framework, following agile practices such as running product backlogs, sprint planning, product planning, PRD sessions, backlog grooming, and release planning
- Collaborating with developers and designers to craft the UI and UX of the user journey in accordance with user stories for the fintech product.
Product Manager
Mahindra Finance
Mumbai, India
09.2021 - 03.2022
- Contributed towards company's Digital initiatives which focus on Platform promotions, sustenance, and transforming business.
- Implemented projects like E-Mandate and IVR, in coordination with business, and technical teams' basis digital requirements.
- Managed Vendor onboarding process and supporting for website development through upgradation of digital payment options like Quickpay, CSC, BBPS, and Fino.
Product Manager
Axis Bank
Mumbai, India
04.2019 - 08.2021
- Managed end-to-end customer/merchant service integration, onboarding process, customizing solutions & enhancing service reliability for large merchants/partners on UPI.
- Additionally, providing new/existing product solutions on internal & compliance-related banking requirements.
- Designed/prepared PRD, FSD, APIs, Certifications as per merchant/user requirement & demonstrating application-related user experience for UPI product.
- Lead ongoing projects like development for UPI 2.0, Auto Pay, GST collections, ODR, prepaid voucher, CC payments & UPI Credit.
- Raised UPI acquiring throughput by 19.93% (~ USD 14,887 Mn) & revenue (~ USD 32 Mn) through continuous monitoring, market campaigns & process improvements which resulted reduction in technical transaction declines (from 1.62% 0.03%) & increased~30% growth in consumer UPI spending.
- Closely worked with stakeholders to ensure the readiness of product stage & feature, compliance accessibility, etc
- Also, dealing with internal/external team of technology, marketing, compliance, etc
- For smooth functioning of UPI product - NPCI
Deputy Product Manager
National Payments Corporation of India (NPCI)
Mumbai, India
12.2015 - 04.2019
- Lead Product development of UPI 1.0 & 2.0 (all features including - Bharat QR, Autopay, Overdraft, Intent, BBPS, etc.)
- Key operations performed are BRD, test cases, API documents, response codes, etc
- To provide a seamless experience to customers & merchants
- Supported top 10 UPI 3rd party apps & > 130 banks (PhonePe, Google, Amazon, WhatsApp, Flipkart, HDFC, ICICI, AXIS, SBI, PNB, Paytm, etc.) for UPI Integration, ensuring compliance fulfillment [UPI latest norms] & go-live procedures [UAT, certification and technical issues]
- Involved in product level designing, development, delivery & product management of BHIM application (all features including - Autopay
- 99# & Bill pay)
- Performed internal/external engagement at CXO levels for new product launches & prepared periodic strategic plans on revenue, transactional targets, growth, market share, and pricing parameters
- Enhanced operational efficiency by liaising with internal teams (Network, Technology & Business) & provided intimated solutions on open issues
- Performed data analytics & provided optimum information to achieve substantial growth for IMPS, RuPay, UPI & BHIM products
- Conducted/organized training & meetings with banks, merchants & Fintech on NPCI products, compliances & use cases for streamlining business relations
Education
Master of Business Administration - Marketing & Finance
ICFAI Business School (IBS)
India 06.2014 - 03.2016
Bachelor of Engineering - Computer Science
Institute of Technology & Management
India 03.2009 - 04.2013
Skills
- Product Strategy & Vision
- Cross-functional Collaboration
- Customer Engagement & Focus
- Project Management
- Data-Driven Decision Making
- Communication & Leadership & Teamwork
- Problem-Solving
- Product development
- Pricing strategies
- Agile methodologies & Scrum framework
- User experience design
- Product lifecycle management
- Qualitative research
- Go-To-Market strategies
- Product knowledge & Marketing
- Jira , Canva , Figma , Confluence
- Product planning & training
Languages
English
Fluent
Hindi
Fluent
Affiliations
- travelling
- Painting
- Dancing & Music
- Community Involvement
Accomplishments
Rewarded 1st in On spot water painting organized by NPCI.
Opportunist & representative for NPCI, rewarded with Golden Peacock Award for Bharat Interface for Money (BHIM) – Unified Payments Interface (UPI), Dubai, UAE.
Certification
Google Analytics for Beginners
Scrum Product Owner Certified (SPOC)
Timeline
Product manager
Magnati
10.2023 - Current
Product Manager
Jingle Pay
03.2022 - 10.2023
Product Manager
Mahindra Finance
09.2021 - 03.2022
Product Manager
Axis Bank
04.2019 - 08.2021
Deputy Product Manager
National Payments Corporation of India (NPCI)
12.2015 - 04.2019
Master of Business Administration - Marketing & Finance
ICFAI Business School (IBS)
06.2014 - 03.2016
Bachelor of Engineering - Computer Science
Institute of Technology & Management
03.2009 - 04.2013
Similar Profiles
ERIC SSEMPEBWAERIC SSEMPEBWA
SENIOR AML OFFICER at MAGNATI PAYMENT SOLUTIONSSENIOR AML OFFICER at MAGNATI PAYMENT SOLUTIONS
Waqas ShaikhWaqas Shaikh
Business Development Manager - E-Commerce Solution at MAGNATI ( RFM LOYALTY CO )Business Development Manager - E-Commerce Solution at MAGNATI ( RFM LOYALTY CO )
NAGENDRAN SEKARNAGENDRAN SEKAR
Telecom Sr. Project engineer at Schenider Electric SEMEATelecom Sr. Project engineer at Schenider Electric SEMEA