Anjali Sanjeev
Sharjah
Summary
An enthusiastic and dedicated individual who believes that work should be both productive and enjoyable. Committed to achieving the best results in all endeavors, I am eager to contribute my skills, creativity and determination to make meaningful impact. My unwavering passion for personal growth, coupled with a light-hearted and positive approach to life, positions me as a valuable asset to any organization.
Overview
8
8
years of professional experience
Work History
Project Secretary
Lamprell Energy Ltd, HFZA
12.2023 - Current
- Draft and circulate approved letters for company-related matters, enhancing communication efficiency within organization and client.
- Maintain comprehensive records and documentation to ensure smooth execution of project-related tasks and compliance with company standards.
- Prepare and organize all necessary approved documents for training sessions for new joiners, ensuring compliance with company policies and requirements.
- Manage client stationaries and other requirements, ensuring seamless interactions between the company and contractor.
- Coordinate meeting schedules and arrangements to facilitate effective communication and collaboration between company representative, client and contractors.
- Submits all petty expenses incurred by the team and clients with appropriate bills for reimbursement claims related to project expenses.
- Arrange transportation when requested for project requirements, optimizing logistical operations.
- Organize catering services for clients and Project Management Teams (PMT) upon request, enhancing hospitality and client satisfaction.
- Arrange for New Recruitment Request, Business Travel Request Form, Gate passes, Travel Logs, Material Requisition and other miscellaneous needs as required, supporting project objectives.
Team Leader- Front Office
Hyatt Regency Thrissur
08.2019 - 05.2022
- Supervised and mentored a team of 11 Front Office staff, ensuring they met service standards and provided a welcoming and efficient guest experience
- Conducted departmental trainings, focusing on guest handling, effective communication, and problem resolution, to enhance the team's performance and service quality
- Demonstrated proficiency in handling guest check-in procedures, including the careful review of registration cards to guarantee accuracy and compliance with hotel policies
- Maintained inventory control, monitoring and replenishing supplies as needed to ensure seamless operations in the Front Office department
- Utilized Scala for VIP guests, providing an elevated and personalized experience for high-profile clients
- Coordinated effectively with various hotel departments to facilitate interdepartment collaboration and ensure guest requests and concerns were addressed promptly and efficiently
- Produced upsell reports, successfully encouraging guests to take advantage of additional services and amenities, thus increasing revenue and enhancing the guest experience
- Managed email communication, responding to guest inquiries, reservations, and feedback promptly and professionally
- Conducted night audit procedures, ensuring accurate financial transactions and maintaining a complete and accurate record of daily operations
- Skillfully managed staff rosters, optimizing scheduling to meet operational requirements.
Guest Experience Executive
Grand Hyatt Kochi Bolgatty
03.2018 - 07.2019
- Expertly handled check-ins for high-profile, VIP, and special guests, ensuring a seamless and personalized arrival experience
- Crafted and executed memorable in-house guest experiences, such as surprise celebrations for special occasions, making each stay truly exceptional
- Orchestrated the warm and personalized welcoming of guests, setting the tone for their entire stay and enhancing their overall experience
- Implemented express and in-room check-in services to expedite the arrival process, providing convenience and efficiency for guests
- Offered and coordinated special amenities and personalized touches, enhancing guest satisfaction and loyalty by going above and beyond their expectations.
Guest Service Officer
Hyatt Regency Gurgaon
04.2016 - 03.2018
- Managed all incoming calls and inquiries related to upcoming reservations, ensuring accurate and efficient processing of guest bookings and modifications
- Demonstrated exceptional attention to detail by maintaining comprehensive notes and guest preferences for upcoming stays, allowing for a highly personalized guest experience
- Proactively addressed and fulfilled in-house guest requests during their stay, providing timely and effective solutions to enhance their overall satisfaction
- Collaborated with various hotel departments, including housekeeping, maintenance, and dining services, to coordinate and fulfill guest requests promptly and seamlessly
- Demonstrated strong communication and problem-solving skills by transferring calls to the appropriate department based on the nature of the guest's concern, ensuring a quick resolution
- Collected and updated guest preferences and special requests, such as dietary restrictions or room specifications, to ensure a tailored and memorable stay, consistently exceeding guest expectations.
Education
Diploma - Airhostess, hospitality and travel management
Frankfinn Institute
Alwar, Rajasthan03.2016
Bachelor of Commerce -
Presidency
Alwar, Rajasthan03.2015
Skills
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Detail-oriented with a focus on accuracy and efficiency
- Ability to adjust to new conditions, tasks, and responsibilities
- Ability to work effectively with people from diverse backgrounds
- Honest with strong moral principles
- Proficient in Hotel Software's i,e, Opera, Reserve, Hotsos, Oracle, Iscala, Cisco etc
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Project Secretary
Lamprell Energy Ltd, HFZA
12.2023 - Current
Team Leader- Front Office
Hyatt Regency Thrissur
08.2019 - 05.2022
Guest Experience Executive
Grand Hyatt Kochi Bolgatty
03.2018 - 07.2019
Guest Service Officer
Hyatt Regency Gurgaon
04.2016 - 03.2018
Diploma - Airhostess, hospitality and travel management
Frankfinn Institute
Bachelor of Commerce -
Presidency
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