Anjali Sharma
Office Administrator
Dubai
Summary
Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
6
6
years of professional experience
Work History
Office Administrator
Dubai Setup Advisors
Dubai
12.2019 - Current
- Ensuring that the outgoing and incoming mail allocated with the right department with in organization
- Organize and assist fellow employees with meetings conference and direct phone calls when required
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Delivered clerical support by handling range of routine and special requirements.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assisted with coordination and hosting of company events.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Receptionist
ROGER INDUSTRIES LTD
Agra
03.2017 - 10.2018
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Managed over 50 customer calls per day
DATA ENTRY ASSISTANT
GUPTA OVERSEAS LTD
AGRA
08.2016 - 02.2017
- Scanned documents and saved in database to keep records of essential organizational information.
- Obtained scanned records and uploaded into database.
- Gathered data from multiple sources and programs.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Organized, sorted and checked input data against original documents.
- Accurately handled data entry for 50+ clients into company-based software
Customer Service Associate
SERCO LTD
AGRA
01.2016 - 07.2016
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
Education
Bachelor of Commerce - Accounting And Business Management
ST. JOHN'S COLLEGE
AGRA04.2019
Skills
- Accuracy Improvements
- Permitting Requirements
- Maintenance Coordination
- Business Correspondence
- Call Transfers
- Effective Written and Verbal Communication
- Correspondence and Office Documents
- Computer Operating Systems
- Inquiry Requests
- Special Requirements
- Financial Records and Processing
- Office Workflow Support
- Proficiency in Microsoft Office
- Office Supplies and Inventory
- Team Management
- Inbound Phone Call Handling
Languages
English
Intermediate (B1)
Timeline
Office Administrator
Dubai Setup Advisors
12.2019 - Current
Receptionist
ROGER INDUSTRIES LTD
03.2017 - 10.2018
DATA ENTRY ASSISTANT
GUPTA OVERSEAS LTD
08.2016 - 02.2017
Customer Service Associate
SERCO LTD
01.2016 - 07.2016
Bachelor of Commerce - Accounting And Business Management
ST. JOHN'S COLLEGE
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