Anjali Anandkumar Pattani

• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Educated passengers on safety procedures and provided assistance to disabled passengers
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

· Deal passengers with inquiries about flight departures and arrivals.

· Greet passengers and provided boarding instructions.

· Protect customers’ baggage from loss theft and damage by handling them properly.

· Contact the airline for escorting the respective passengers. Supervision of the smooth working of the stationeries in the airport terminal.

· Respond to customer complaints and provided flight policy and service information.