ANJALIKA MADUBASHINI
UAE
Summary
A dedicated and reliable professional with a strong sense of responsibility and excellent analytical skills. Possesses a comprehensive understanding of product knowledge, office administration, and customer service, complemented by effective communication and negotiation skills. Committed to delivering exceptional results through problem-solving abilities and a desire to get things done properly.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Medical receptionist
Clover Medical Center
Dubai Internet City, UAE
11.2024 - Current
- Kept reception area clean and organized to uphold professional office reputation.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Offered knowledgeable, friendly support to in-office guests.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Assisted visitors with completing and submitting [Type] paperwork.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
CUSTOMERCARE EXECUTIVE
AZHAR AL MADINA HYPERMARKET
, UAE
06.2022 - 09.2024
- Resolve customer issues and answer questions, Handle returns, orders, and special merchandise orders, being the primary phone contacting the store
- Check food wrapping and hygiene conditions before opening the supermarket
- Cashier - Receiving payments and Issuing receipts, Keeping track of all transactions
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
- Used consultative sales techniques to understand costumer needs and recommend relevant products and services
RECEPTIONIST
KINGS HOSPITAL
, Sri Lanka
09.2019 - 01.2022
- Company Overview: SRI LANKA
- Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
- Scheduling appointments for patients
- Maintaining records and accounts of patients
- Assisting patients in filling medical forms
- Transcribing physician notes
- Answering multi-line phone and transferring calls to direct and departments
- Maintaining the confidentiality of patient and doctor's information
- Preparing customer bills and specimen labels for the next day's patient
- Keeping track of office supplies, inventories and placing orders as necessary
Education
SPOKEN ENGLISH COURSE -
SUCCESSFUL COMPLETION RESIDENTIAL
MS OFFICE COMPUTING COURSE - undefined
FOLLOWED A 90 DAYS
ORDINARY LEVEL - undefined
WITH ABDUCTION PASS
G.C.E.ADVANCED -
Diploma -
NURSING
Skills
- Product Knowledge
- Basic computer knowledge
- Dedicated team player
- Good command on written and spoken English
- Strong sense of responsibility
- Problem solving skills
- Communication skills
- Negotiation skills
- Customer service skills
- Office administration
- Data entry
- Greeting visitors
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Sinhala
Proficient (C2)
Accomplishments
Best Customer Service Employee of the Year Award- 2021, Kings Hospital
Certification
The best officer in the Covid-19 Suppression Unit - Colombo General Hospital
Custom
I hereby declare that the above mentioned information are true and correct to the best of my knowledge and belief.
Timeline
Medical receptionist
Clover Medical Center
11.2024 - Current
CUSTOMERCARE EXECUTIVE
AZHAR AL MADINA HYPERMARKET
06.2022 - 09.2024
RECEPTIONIST
KINGS HOSPITAL
09.2019 - 01.2022
MS OFFICE COMPUTING COURSE - undefined
FOLLOWED A 90 DAYS
ORDINARY LEVEL - undefined
WITH ABDUCTION PASS
SPOKEN ENGLISH COURSE -
SUCCESSFUL COMPLETION RESIDENTIAL
G.C.E.ADVANCED -
Diploma -
NURSING
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