ANJALI LAMA
WAITRESS
Dubai
Summary
Experienced in delivering exceptional customer service in a fast-paced dining environment. Leverage strong communication skills and attention to detail to enhance guest satisfaction. Possess a deep understanding of efficient multitasking and the importance of teamwork to ensure smooth operations for optimal customer experiences.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
Front of House Associate
Southern Fried Chicken Restaurant -SFC PLUS
Dubai
03.2021 - Current
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Conducted thorough walkthrough before each shift opening/closing routines assuring that all tasks were completed effectively.
- Resolved customer complaints independently or with the aid of a supervisor
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies
- Use POS system to enter orders, process payments and issue receipts
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Room Service Attendant
Hotel Paul Bangalore
Bangalore
03.2019 - 10.2020
- Kept work environments, equipment and trays clean and sanitized for guests
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
- Answered quests inquiries and questions about hotel's menu.
- Verified accuracy and quality of orders before delivery
- Protected guests by following proper food handling procedures
- Completed order with speed and accuracy, maintaining exceptional service standards each day
- Maintained inventory of items that were placed in each guest room
Education
High School Diploma -
ILNFS
India 06.2017 - 10.2018
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Safe food handling
Order accuracy
Order management
High volume dining
Team collaboration
Greeting guests
Time management
Hospitality service expertise
Timeline
Front of House Associate
Southern Fried Chicken Restaurant -SFC PLUS
03.2021 - Current
Room Service Attendant
Hotel Paul Bangalore
03.2019 - 10.2020
High School Diploma -
ILNFS
06.2017 - 10.2018
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