Anjana Kumara
Dubai
Summary
Enthusiastic and customer-focused professional with over five years of experience in the airline and retail industries, seeking a position at Etihad Airways. Dedicated to providing exceptional service, ensuring passenger satisfaction, and contributing to the airline’s world-class standards of safety and hospitality.
Results-driven and well-organized professional with a strong background in customer service and administrative functions. Known for delivering top-tier support in fast-paced environments and maintaining high standards of service and professionalism. Ready to bring dedication and passion to Etihad Airways' prestigious team.
Overview
8
8
years of professional experience
Work History
Sales Representative (CRM)
IKEA
01.2022 - Current
- Interacted directly with customers in-store and over digital platforms.
- Managed inquiries, provided pricing, and delivery information.
- Processed orders and coordinated with internal departments for smooth workflow.
- Ensured customer satisfaction through efficient service and communication.
Cashier
IKEA
09.2021 - 01.2022
- Maintained high levels of accuracy and speed during customer checkout.
- Ensured reliable payment handling and provided a seamless buying experience.
Customer Service Executive
SriLankan Airlines
12.2018 - 05.2019
- Provided exceptional customer service at check-in counters and boarding gates.
- Verified passenger identification and travel documents.
- Issued boarding passes, assigned seats, and tagged luggage accurately.
- Made pre-boarding and boarding announcements.
- Ensured smooth passenger flow and handled gate-check operations.
- Operated jetways, canopies, and aircraft doors safely and efficiently.
Administrator
Rangiri Holding
06.2017 - 08.2018
- Oversaw office communications, prepared documents, and scheduled meetings.
- Managed correspondence via phone and email.
- Supervised administrative staff and ensured operational efficiency.
Education
Diploma in English -
Rajarata University of Sri Lanka
12.2020
Bse - Software Engineering
The Open University of Sri Lanka
12.2019
Skills
- Airline Check-in & Boarding Operations
- Customer Service & Communication
- Microsoft Office Suite (Word, Excel)
- QuickBooks & Cashflow Management
- Risk Analysis & Administration
- Team Collaboration & Workflow Management
Languages
- English, Proficient
- Sinhala, Native
Languages
English
Advanced
C1
Sinhala
Beginner
A1
Timeline
Sales Representative (CRM)
IKEA
01.2022 - Current
Cashier
IKEA
09.2021 - 01.2022
Customer Service Executive
SriLankan Airlines
12.2018 - 05.2019
Administrator
Rangiri Holding
06.2017 - 08.2018
Diploma in English -
Rajarata University of Sri Lanka
Bse - Software Engineering
The Open University of Sri Lanka