Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ANJELA MAHARJAN

ANJELA MAHARJAN

DUBAI

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Park Hyatt Dubai
11.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times. Managed over 50 customer calls per day
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow. Increased sales by 10%.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Relayed guest comments or suggestions to manager on duty for further action.

Restaurant Captain

Le Meridien Al Aqah Beach Resort
07.2022 - 10.2022
  • Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
  • Greeted guests, answered questions about menu selections and offered drink pairings.
  • Delivered outstanding dining experiences for patrons.
  • Coached lower-level servers on tableside preparation, deboning and flambéing.
  • Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
  • Supervised section of 20 tables and assisted waitstaff by answering questions, taking orders and offering suggestions.

Waitress, Cashier

Le Meriedien Al Aqah Beach Resort
10.2019 - 06.2022
  • Maintain excellent customer service.
  • Managing daily restaurant operation.
  • Conducting training for product knowledge & SOP
  • Excellent communication to for guest service and guest relationship.
  • Maintaining skills on cashier.
  • Cash management and daily cashiering reports management.
  • To be familiar with food menu and production process.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and another special request.
  • Provided professional friendly, and fast service.
  • Appropriately suggested additional items to customer to increase restaurant sales.
  • Managed closing and opening duty.
  • Helping Outlet Manager and colleagues to develop new promotions and menus.
  • Taking care of daily par stock of regular store keeping by using ACE software
  • Planning daily operation flow with manger.
  • Training new associates for daily operation, product knowledge & cashiering.

Education

Bachelor - Hospitality Management

IIMS College
Kathmandu
05.2020

High School Diploma -

Rosebud Higher Secondary School
Kathmandu, Nepal
2015

Skills

  • Shift Management
  • Customer Loyalty
  • Debris and Trash Removal
  • Service Prioritization
  • Billing and Payment Processing
  • Guest Relations Management
  • Reservation Planning
  • Cash Handling
  • Dining Reservations
  • Menu Board Art
  • Customer Preferences
  • Guest Flow
  • Restaurant Operation
  • Complex Problem-Solving
  • Check Payment Processing
  • Mobile Order Management
  • Kitchen Staff Coordination
  • Front of House Management
  • Bank Deposit Preparation
  • Answer Telephone Calls
  • Tracking Systems
  • Computer Tracking
  • Cash and Transaction Handling
  • Reservation Documentation
  • Bill Computation
  • Item Promotion
  • Group Reservations Management
  • Impression Management
  • High-Volume Dining
  • Buffet Setup and Takedown
  • Train Staff
  • Front- and Back-Of-House Coordination
  • Suggestive Selling Techniques
  • GuestBridge Reserve
  • POS Systems Operations
  • VIP Support
  • Personal Grooming Standards
  • Workflow Coordination
  • Conflict and Complaint Resolution
  • Table Setting Arrangements

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Nepali
Bilingual or Proficient (C2)

Timeline

Restaurant Hostess

Park Hyatt Dubai
11.2022 - Current

Restaurant Captain

Le Meridien Al Aqah Beach Resort
07.2022 - 10.2022

Waitress, Cashier

Le Meriedien Al Aqah Beach Resort
10.2019 - 06.2022

Bachelor - Hospitality Management

IIMS College

High School Diploma -

Rosebud Higher Secondary School

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ANJELA MAHARJAN